Operations Team Manager
Current• Instrumental in managing key stakeholders like partner workshops, insurance partners, B2B Clientsand agency partners.• Created customer support strategies to increase customer retention.• Delivered superior customer service to strengthen relationships and drive future business revenue.• Managed B2B clients with extreme perfection to driver more inflow of business.• Implemented and developed customer service training processes for insurance and retailoperations.• Responded proactively and positively to rapid change.• Managed insurance motor claim operations for west zone.• Managed 21 team members including Cr’s and captions in different cities to driver smoothoperations in entire west region.• Achieved zonal target and regional target assigned by the central operational managers.• On boarding workshop partner and agency channel partner.• Coordinated with various insurance companies for cashless tie up and vehicles diversion.
