Operations Team Manager
Current- Instrumental in managing key stakeholders like partner workshops, insurance partners, B2B Clientsand agency partners.
- Created customer support strategies to increase customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed B2B clients with extreme perfection to driver more inflow of business.
- Implemented and developed customer service training processes for insurance and retailoperations.
- Responded proactively and positively to rapid change.