With 20+ years of experience as an executive in Product Management focused in travel technology solutions, I have been integral in executing product roadmap & strategy while spearheading business automation efforts. By leading solution development processes for Airline Commercial Systems, E-Commerce & FinTech initiatives, I have been well known for global team leadership & strategic partnerships. It is my passion to utilize process & operational streamlining to reach multi-million-dollar revenue increases and drive operational efficiencies for organizations.Some of my key achievements include:✅ Grew E-commerce business from the ground up, modernizing emirates.com to provide self-servicing tools within online booking and booking management, eliminating intermediaries by creating a direct-to-customer interaction channel through redesigned websites that includes innovative solutions, localized for 60+ countries with 15 diverse languages, and contributed to multi-million dollar revenues for a multi-billion-dollar airline✅ Established a messaging platform for transactional emails and SMSs, sustaining communication with customers across all touchpoints from booking until travel, while leveraging travel reminders to cross sell products and services, securing multi-million dollar revenues✅ Administered fraud prevention using Forter technology to assess customer trustworthiness real time, thus avoiding the loss of business transactions, eliminating labor intensive processing effort to vet clients, and allowing the organization to take full advantage of online holiday shopping, producing business revenues and cost savings worth multi-million dollars✅ Spearheaded SLA management and relations with reservation system providers, partnering with software vendors to upgrade technology in an effort to minimize downtime and obtain higher service levels, achieving technological advancements and securing a 99.9% SLA during contract renewalsPlease contact me through this profile if you wish to connect.