I have been working for the last 15 yrs. in Field Operations in multiple Diagnostics centers. Presently I am working with "Metro Group of Hospital" as a Lab Operations Manager. (METRO Group)"Accountable -Visionary -Turnaround -Transformational-Compassionate healthcare Management Leader."I have Exceptional Leadership in leading organizations having large team size with growth forecast. Focused on winning Strategies, Quality Service driving by Optimizing people, processes and technology to achieve performance efficiency. I'm curious about capitalizing on growth opportunities, financial performance & the brand value of the organizations. Influence the organizational culture to drive customer / Patients' satisfaction through service excellence. Internal and External relation builder for growth outcomes. I have Experience Skilled in Team Building, Operations & Client Management, B2B & B2C Business and Customer Service. Strong operations professional.My Core strengths are Strategic Planning - Productivity - Training - Logistics - TAT compliance - Cost cutting.Here, I am taking care all Operational activities and Planning including - > Interact & coordinate with Chairman & VP in different operational issues, Business productivity and day to day action plan. > Address operational issues and concerns in a timely fashion. Supervise operations team to ensure operational excellence and excellent. Coordinate, manage and monitor the working of various departments in the organization.> Improve the Operations systems, processes and policies in support of organizations missions - especially for quick Operation service, Service TAT, Client satisfaction and Customer feedback NPS.> People Training and efficiency, Manpower Cost, Manpower Productivity.> Outsourced Lab TEST Negotiation and Execution of Agreement.> Plan the Organize recruitment and placement of manpower / required staff for New Project operations Planning.> Lab Procurement, Revenue Performance, work on all areas like quality, quantity & Cost reduction.> Negotiate best commercial terms of Procurement (in terms of quality, pricepayment term, delivery, and service) with suppliers.> Monitor, manage and improve the efficiency of support services such as IT, HR, Finance. Facilitate coordinate and communication between clients & company management.I was previously associated with large Diagnostics business formats in various leadership roles. Some of the associations are as MAX Lab, THB Technology, Quest Diagnostics, Kailash Healthcare, Metropolis Healthcare, Suburban Diagnostics India etc.
Listed skills include Healthcare, Hospitals, Strategic Planning, Team Building, and 4 others.
