Sanjib Kumar Sharma Email and Phone Number

Cloud Domain Expert and build Competence on Openstack Cloud/NFVI, OSS & Orchestrator Subject matter and architectural knowledge and experience. Solution Design and deployment of Ericsson Network Manager, OSS, NFVI, Orchestrator products.Networking, Telecommunications, Data Center, Cloud, Enterprise solutions with a clear understanding of Telecom Industry. OpenvSwitch, DPDK & SRIOV technology.Openstack cloud hardware and software (RHOSP/VIO) deployment. Maintains technical expertise in all areas of network and computer hardware and software interconnection.Pre-Sales support including bid response and presentation of solutions to technical and non-technical audience.Understand and review existing network designs, deployments, measure, diagram and document.

Product support Lead for Nokia OSS (NetAct RC &GC), Optimizer, Traffica for Global customer.Resource utilization and ensure appropriate resource availability during customer business hour.Hosting in the weekly, monthly reviews with customer and ensures the appropriate solution is provided. Interacting and understand their requirements.Ticket handling on customer operational issues & queries. Provided accurate solution based on in depth analysis in the agreed time frame. Root cause analysis of problems, provide an appropriate solutions and documentation on the newly discovered issues with preventive & corrective actions. Tracking ticket to meet the SLA guideline, timely Follow-up. Software acceptance test for newly release packages and patch upgrade. Analyze escalated tickets, provide solutions and if required involve to next level/Product/design team.Organizes a technical discussion and knowledge sharing in team, cross-functional training. Identify trainings, knowledge transfer and track the training for completeness.