• Engaged in a Google Project - LaMDA (Language Model for Dialogue Applications). Worked for multiple AIs such as BARD, MAGI, etc.• Monitoring the conversation between BARD and Users and analyze if it’s safe and appropriate as per Google'spolicies.• Developed a variety of content pieces that focused on AI advancements, use cases, and trends.• Collaborated with cross-functional teams to identify opportunities for AI integration and formulated strategies to drive operational efficiency.Assisted in data collection, cleansing, and transformation processes, ensuring high data quality for analyticalpurposes.

• Engaged in a Google Project - Shopping Ads and Buy on Google, e-commerce platform.• Collaborating with the Product Managers, stakeholders and other cross functional teams to ensure the smooth functioning of the project and operational activities.• Conducting weekly meetings with the team and new hires about new updates, knowledge sharing, processimprovement and challenges.• Analyzing the root cause of the merchant's dissatisfaction so that we can work on it and improve ourperformances. Coordinate with onshore stakeholders to build SOPs to standardize the process and implement it atdifferent levels.

• Floor supervision to ensure operational excellence and excellent customer services.• Conducting weekly meetings with the team regarding Process improvement ideas, new updates.• Supervising employees and providing additional training and coaching as needed to ensure everyone isperforming their job properly.• Ensuring individuals and the team meet the SLAs (TAT, CSAT) and KPIs.• Monitor and provide feedback to managed staff to effect process improvement.

• SPOC for Scaled Abuse Team and responsible for shadowing/feedback to the newly trained admins.• Monitoring the content on YouTube as per the company’s policy.• Interaction with clients to plan work flow and discussions on team performance.• Remove spam from YouTube databases with the help of SQL and other various tools such as Jedi Grind.