Sanjit Kumar Email & Phone Number

Managing enterprise and mid-market accounts across the EMEA region in the CCaaS industry, with a focus on maintaining customer health, driving product adoption, and achieving key business outcomes.- Overseeing a portfolio of enterprise and mid-market customers, with a strong emphasis on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) to ensure customer retention and growth.- Consistently achieving high retention rates and successfully driving account expansions through renewals and additional service licenses.- Collaborating closely with cross-functional teams, including pre-sales, product development, engineering, and support, to reduce support tickets and ensure customer requirements are met effectively.- Serving as a trusted advisor to customers, advocating for their needs and aligning their use cases with business outcomes.

Bengaluru Area, India

Roles and Responsibilities:Managed a portfolio of 22+ enterprise clients in the US, holding a $2.5 million ARR book of business, with a focus on improving customer digital experiences.- Consistently maintained a quarterly renewal rate of 90% and above, while driving measurable business value and ROI.- Achieved a 91% customer retention rate for Q2 FY21 and was recognized as the Q2 Success Manager.- Streamlined operational processes and prioritized accounts at risk, ensuring a Customer Happiness Index of 8+ and growing the book of business by 5% by the end of Q4 FY21.- Worked closely with senior decision-makers, including Heads of Corporate Communications, Social Media Strategists, and Marketing Managers, to deliver tailored solutions aligned with their business objectives.- Led Quarterly and Yearly Business Reviews, conducting in-depth value realization sessions to strengthen relationships and maintain alignment with customer outcomes.

Bangalore

Roles and Responsibilities:Managed customer retention, business development, and the complete sales cycle for a portfolio of 35 clients in the hospitality industry across the APAC region.- Developed detailed account plans and performance forecasts to achieve a quarterly revenue target of $50K, consistently meeting or exceeding goals.- Led successful customer onboarding initiatives, providing best practices to align customer objectives with our solutions.- Applied strategic marketing concepts to identify growth opportunities, adjusting account strategies based on customer trends, market conditions, and competitor actions, achieving a quarterly retention rate of 75%+ YoY.- Organized and implemented workshops to improve internal teamwork and collaboration, leading to improved customer retention and growth outcomes.- Maintained an in-depth understanding of product solutions, educating customers on relevant features and functionality, while driving upsell opportunities to enhance value realization.

Bengaluru Area, India

Roles and Responsibilities:Focused on lead generation and business development for the Research & Media Services team, targeting markets in Europe and the USA.- Specialized in selling research and analytical services across diverse industries, including technology, consumer durables, and life sciences.- Managed multi-channel outreach, including database creation, cold calling, and follow-ups through email, generating qualified leads for business opportunities.- Led campaigns around global conferences, leveraging these events to connect with potential clients and share industry best practices.

Bangalore

Role:Provided customer outreach and account management support for mortgaging services across North America.- Conducted proactive outreach to update customers on their mortgage status and pending payment actions.- Facilitated clear and effective communication to help customers understand their payment obligations and provided guidance on managing their payments efficiently.- Ensured accurate and timely record-keeping of all customer communications and account-related actions, maintaining data integrity and compliance with internal standards.