Strategy & Transformation

• Handling a team of 5 and guiding them appropriately to get a business of 6-10 lacs every week from B2C selling.• Hands on Core-Sales experience. Up-selling existing clients by providing client counselling and handling consumer complaints.• Involved in generation of leads by ideating new marketing campaigns and increasing customer base of MP region by 5% in a quarter.• Total revenue generation of 45lacs in the span of 3months with a sales-force of 12 people in MP region.

• Performed market analysis and channel research in rental/ownership business model of Material Handling Equipment across PAN-India by analyzing data using SPSS/Excel and by conducting extensive field research.• Analyzed bottlenecks of the ongoing project and devised restructuring staff incentive schemes to enhance customer experience by reducing the delivery lead-time by up-to 2weeks.• Designed a new online-platform base for the customers to come up with their problems and issues related to post-sales service, dispatch and live-tracking of orders.• Utilized data to recognize the clients need & helped facilitate effective decision making for future products.

• Generated new business and long-term account opportunities through prospecting, manifesting BTL activities and by creating technically focused sales-collateral for Tenpi claimed components, resulting in over $15000 in new and recurring business.• Developed project management frameworks and customized task planning tools thereby enabling clear dissemination of ownership and ensured on-time, high quality deliverables. Reduced the project turnaround time by 10%.• Designed the Tenpi IOT Certification program and managed the implementation in more than 10 colleges across West Bengal.• Enhanced the CRM experience to increase sales, improve sales forecasting and enhance account tracking on new and existing clients.

• Led the quality assurance team of 5members for the conversion of mainframe program to web-based program using IBM Cognos Tool for the client UnitedHealth Group. • Conducted peer reviews of program deliverables to ensure solutions of all issues raised were implemented for customer satisfaction.• Coordinated test strategy development, project planning, scheduling, allocation of test engineers to programs, ensuring test environment availability, generation of test reports, communication of test status, and networking to coordinate test activities.• Assisted the project manager in resource allocation for the 20+ team members.