*Delivered business requirements for system enhancements or changes*Managed HR Operations teams to drive Quality and Compliance *Managed a team of Exit Case Managers who works towards delivering employee experience during their exit* Collaborative management working with compliance teams and HR Partners to drive business outcomes and manage change*Work collaboratively with HR Ops team leads to identify improvement opportunities, workflow efficiency, etc.* Lead and manage continuous improvement activities, ensuring that we have the processes, organization, and technology required to meet HR Ops strategies and objectives.

*Identify and define Service performance measures (SLAs _Ops and E2E owned and KPIs) to assess business *Measure adherence to defined Service Delivery standards and analyze impact/effectiveness and Analyze trends and forecast potential deviations*Work with the business to proactively monitor performance using early warning indicators/ forecasting and enable continued service effectiveness*Develops suggestions for improvements to maximize value of resources*Enable proactive and postmortem Performance measurement and reporting in coordination with the Org Reporting infrastructure (Volumes, KPIs, Cost Analysis, E2E Perf analysis, customer satisfaction, etc.)*Ensure effectiveness of the change governance through training, communications and readiness assessments for the business and Operations teams*Coaching and Feedback to enhance better quality and improve productivity, to ensure team members have the right information to perform their roles*Manages Performance Review discussions and initiates actions.

*Manage Service delivery and SLA’s and Analyze Service performance to proactively manage the delivery effectiveness*Drives process improvement culture within team and encourage operational excellence*Manage escalations from customers and business partners with in Retail Support Teams*Analyze metrics, reports and data trends and develop specific action plans to manage process risks and challenges*Acts as a subject matter expert for customers and team. First escalation point for team. Performs audits of team's work.*Knows internal resources in depth and some external resources. Works with outside sources and cross-functional partners to develop interpretations and solutions for complex issues*Manage change and contribute towards process implementation and work flow*Coaches and provides Feedback to enhance better quality and improve productivity, to ensure team members have the right information to perform their roles*Manage career discussion and performance to enable ready and potential candidate’s growth to next level*Quality assurance structure - Standardized processes & Control check points and Management of non-conformance

• Knowledge & Support in Handheld Computers, Printers, MPC’s. • Coach & Mentor team members aligned though feedback for better performance improvement• Analysis on reducing alarming issues based on volume• Manage escalations from customers and support functions • Collaborate with Project team to implement key process improvement projects • Coordinate requirements from help desk to ensure smooth transition of projects • Drive Innovation• Develop & Execute actions plans for process improvement • Analyze data, reports to identify trends and develop specific action plan to reduce risks