Sanjiv Kumar Email & Phone Number

• Supervising: A highly motivated and ambitious individual able to give timely & accurate advice, guidance, support and training to team members and individuals.• Ability to Motivate People: Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of four & leaded a maximum team size of twelve.• Strategic Planning: Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.• Preparing daily workloads for staff & co-ordinating the daily allocation of work• Motivating the team to achieve high standards and KPI targets• Handling new client enquiries and acting as the face of the business.• Dealing with and resolving problems and issues which arise.• Monitoring & reporting on standards & performance targets.• Arranging & chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Involved in the recruitment of new staff.• Praise team members and creates a positive working environment.• Ensuring all administrative and IT records are entered and updated correctly.• Providing prompt and accurate information on individual performance.• Prepare Monthly/Weekly Dashboards• Agent Performance Report/Queue/Org Level Reporting• Maintaining headcount Planner on weekly/Monthly basis for all the different processes owned with the updated headcount, training details, Client forecast, attrition%.• Publish Hiring Fulfillment Report for entire Wipro BPO across countries• Facilitating development & circulation of various reports based on business requirements with 100% accuracy to all concerned stakeholders• Interaction with operations heads/Vertical heads for reporting needs.• Catering Front End services to operations & Support Functions• Determine call center staffing requirements by analyzing trends, including call volumes and patterns, staff productivity, and upcoming business events.

Listed skills include Business Analysis, Bpo, Vendor Management, Team Management, and 21 others.

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  Bmd College

  Political Science And Government