Sanjiv Kumar Email & Phone Number

Gold Coast, Queensland, Australia

Melbourne, Victoria, Australia

•Performing service and repairs to multivendor (IGT, Aristocrat, AGT, SG, Konami, etc ) EGM (Electronic Gaming Machine), ETG( Electronic Gaming Table), and other electronic gaming equipment, including but not limited to•Daily Planned Maintenance tasks, fault finding, and repair of faulty equipment (workshop repair).•Installation and commissioning of new equipment components and software if and when required.•Carry out EGM and ETG Games conversions, relocations, and re-commissioning.•Effective and professional communication is conveyed within the team and toward managers and key stakeholders at all times.•Provide advice and share information with other team members in regard to trade skills, contribute to team effectiveness, and maintain an effective team reporting procedure •Deliver quality customer service in a timely and welcoming environment, always conducted with integrity.•Ensure compliance with and adherence to all relevant legislation and policies and procedures in relation to Responsible Service of Gaming (including training), and the Responsible Gambling Code of Conduct.

Melbourne, Victoria, Australia

Working as a field service engineer, performing on-site service and repair of ATM, Retail self checkouts, and Networking hardware in data centre.Onsite hardware installation, preventive maintenance and upgrade.Maintaining records and reports as required. Coordinating activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.Ordering and installing parts, responding to urgent service calls as required.Software, Network support and asset management.Remaining current on certifications/ equipment/tools through appropriate training, manuals and relevant materials.Travel to customer facilities to provide on-site support of new installations and troubleshooting as required.Multi-vendor (Cisco, Nutanix and Veritas) hardware and software support.Adhering to SLA compliance of 100%

Sydney, New South Wales, Australia

Worked as field engineer to manage NCR/FUJITSU jobs in Sydney and surrounding areas.Keys Account Management: - Providing services to key accounts like David Jones, Country Road, ALDI, ST. George bank, Commonwealth bank, Coles, Target, Big W, Kmart, etc.Undertake onsite Hardware Maintenance, replacement, Repair and Upgrade.IT device repair including Point-Of-Sales devices, PCs and Notebook, Printers, Faxes.Onsite device Calibration, System support, Installation and software upgrade. Providing offsite customer support over phone and email.Asset Management entails the management of the physical component of computers and computer networks.

Master'S Degree, Telecommunications Engineering

Bachelor'S Degree, Electronics