• Responsible for pipeline development and bookings within North & East regions along with assigned account portfolio.• Develops and maintains strong customer relationships with target Accounts utilizing multi-level representation by Iron Mountain and high involvement in customer liaison.• Positions and illustrates alternative ways of creating the real value of the Iron Mountain Solution offerings (RMS, DMS with Workflow & OCR/ICR capability, Digital Imaging, Smart Sort and Web Scanning Solutions) for customers through assessing their problems or opportunities and highlighting Iron Mountain’s areas of strength, competitive pricing, customer satisfaction and competitive advantages within each existing and net new accounts.• Devised and executed comprehensive sales and marketing strategies resulting in a 60% increase in revenue within a year time frame.• Built comprehensive plans to maximize revenue and customer satisfaction within assigned accounts, leading to 30% increase in account retention• Establish rapport with key stakeholders (including but not limiting to Customers, System Integrators, Resellers, and Consultants), understand their business needs and pain points and employ a consultative selling approach• Negotiated pricing, contracts, and terms with key accounts, achieving mutually beneficial agreements and ensuring compliance with company policies and legal requirements.• Deliver success through a consultative, value-based selling approach and work with the Pre-Sales Solution Engineer to understand the customers use case and benefits to be delivered within the Iron Mountain Digital Solutions portfolio.• Experience in selling Digital Solutions, Automation, RPA, IOT and relationships in Verticals of Hospitals, BFSI, Healthcare & Insurance.

• Playing a pivotal role in onboarding diverse set of clientele using the existing base line of products in the field of BPM based workflow automation solutions (BPM suite with Workflows Automation, built in RPA as a capability & Integrations)• Directing the launch of Servosys automation products and services in the assigned market, right from scratch, and assuming top line accountability• Leading and training inside sales and marketing teams to generate new business opportunities at PAN India level• Leading multiple proposal discussions including solutioning, Commercials, technical documentation, strategy & approach right from prospecting until closures• Developed and executed strategies in the assigned territory, generating and maintaining a 4x pipeline, leading to sustained revenue growth• Collaborating with the C-level Executives and delivering presentations articulating the value proposition of product, solution & service offerings• Showcasing proven skills in creating a compelling value proposition in the BFSI (Banks & NBFC’s) segment• Provided valuable insights and feedback to contribute to the development of new products and services tailored to key accounts' needs, resulting in an increase in customer satisfaction by 20%• Cohesive working with various internal stakeholders; Sales, Risk, Operations, Compliance, etc.• Preparing proposals & quotations in response to RFP/ RFI/ Tender• Showcased leadership attributes in monitoring the performance of Deployments and addressing and resolving the client’s issues and complaints in a time-bound manner• Proven Track record selling Complex Enterprise Solutions• Acting as Key Account Management SPOC for end-to-end client solution requirements and consulting the client to overcome business challenges• Maintaining, nurturing, and developing synergetic relationships with business partners• Funnel and Territory Management & Ability to prioritize and meet deadlines

• Leveraged skills in managing B2B & B2C sales lifecycle functions for effective delivery of customized business solutions basis the client requirements which includes:o Managed Application Hosted Services, Hosted Messaging Services, Storage and Servers Solutions, Cloud Solutions (AWS, Azure, Google, Oracle Cloud), Virtualization (VMWare, HyperV)Business Continuity Solutions, Co-location Services, Managed IT & Infrastructure Services to Clientso Built and developed strong relations with Channel Partners; delivered trainings, product and solution demonstrations for revenue expansion• Showcased proven skills (pre-sales, proposal, negotiation, Cost analysis and accurate sales forecasting) in driving various innovative techniques for effective selling of products/ services/ solutions• Develop and deliver accurate and technically correct sales presentations to potential customers• Identified and capitalized on opportunities for upselling and cross-selling products and services, resulting in an increase in average deal size by 3X.• Performs outbound contact to both new & existing customers to sell additional solutions• Work closely with clients to ensure timely and effective campaign management• Facilitated growth in terms of volume & market share by introducing new ideas & concepts• Extended support towards the Bid Management Team for effective preparation of proposals and documents against RFP and RFI

- Address all end-user queries as per the process and policies defined in the workflow.- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction.- Researching, developing and modifying products to meet customers' technical requirements and needs.- Analyse, Improvise, Adapt and Deliver with accuracy, dedication and consistency.- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers,

- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.- Improves client references by writing and maintaining documentation.- Participates in development of client training programs by identifying learning issues; recommending instructional language.- Accommodates client disabilities by recommending devices and techniques.- Improves system performance by identifying problems; recommending changes.- Updates job knowledge by participating in educational opportunities; maintaining personal networks.- Accomplishes information systems and organization mission by completing related results as needed

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.- Research required information using available resources.- Identify and escalate priority issues per Client specifications.- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.- Organize ideas and communicate oral messages appropriate to listeners and situations.- Follow up and make scheduled call backs to customers where necessary.- Stay current with system information, changes and updates.

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.