Sanjoy Muhury Email and Phone Number

• Product knowledge: Develop and maintain a deep understanding of sales and EG products • Customer sales and support the customer on the technical aspects of EG products • Customer Inquiries Respond promptly to customer inquiries related to fuel products, pricing, availability, and any other relevant information.• Order processing and assist customers with the order process, ensuring accuracy, providing order status updates, and coordinating deliveries efficiently.• Problem… Show more • Product knowledge: Develop and maintain a deep understanding of sales and EG products • Customer sales and support the customer on the technical aspects of EG products • Customer Inquiries Respond promptly to customer inquiries related to fuel products, pricing, availability, and any other relevant information.• Order processing and assist customers with the order process, ensuring accuracy, providing order status updates, and coordinating deliveries efficiently.• Problem Resolution and addressing and resolve customer issues and concerns promptly, demonstrating effective problem-solving skills to ensure a positive customer experience.• Communication and maintain clear and effective communication with customers through various channels, including email, phone, and in-person interactions.• Customer Loyalty management and Implement and manage customer loyalty programs to enhance customer retention and encourage repeat business.• Complaint Handling Handle customer complaints with empathy and professionalism, working towards swift resolution and maintaining customer satisfaction and Company regulations. Show less

• Operated CCTV equipment, radios, machine tools services. • Communicate effectively communicate with clients, colleagues, and emergency services. Answer and handle incoming calls promptly and professionally. Maintain clear and concise logs of incidents, actions taken, and follow-up actions.• Supplied extracts from CCTV recordings to maintain records. • Updated shift logs and produced daily reports to document security activities and specific incidents.• Documentation and… Show more • Operated CCTV equipment, radios, machine tools services. • Communicate effectively communicate with clients, colleagues, and emergency services. Answer and handle incoming calls promptly and professionally. Maintain clear and concise logs of incidents, actions taken, and follow-up actions.• Supplied extracts from CCTV recordings to maintain records. • Updated shift logs and produced daily reports to document security activities and specific incidents.• Documentation and Reporting all incidents, observations, and activities accurately and comprehensively. Prepare incident reports and submit them to the relevant departments or authorities as required. • Technical troubleshooting and maintenance of security equipment, such as CCTV cameras, access control systems, and alarms. Report any technical issues to the appropriate department for resolution. Show less

• Generated reports covering details about data, system operation and error monitoring. • Complied with data entry quotients to support time-sensitive project input milestones. • Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy. • Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations. • Maintained televising equipment in good operating condition by… Show more • Generated reports covering details about data, system operation and error monitoring. • Complied with data entry quotients to support time-sensitive project input milestones. • Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy. • Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations. • Maintained televising equipment in good operating condition by adjusting, cleaning, and performing minor repairs. • Documentation and Reporting all incidents, observations, and activities accurately and comprehensively. Prepare incident reports and submit them to the relevant departments or authorities as required. • Technical troubleshooting and maintenance of security equipment, such as CCTV cameras, access control systems, and alarms. Report any technical issues to the appropriate department for resolution. Show less

• Operated CCTV equipment, radios, and ancillary equipment’s and sensors • Maintained televising equipment in good operating condition by adjusting, cleaning, and performing minor repairs. • Reported any incidents immediately to local law enforcement.• Technical troubleshooting and maintenance of security equipment, such as CCTV cameras, access control systems, and alarms. Report any technical issues to the appropriate department for resolution.• Communicate effectively… Show more • Operated CCTV equipment, radios, and ancillary equipment’s and sensors • Maintained televising equipment in good operating condition by adjusting, cleaning, and performing minor repairs. • Reported any incidents immediately to local law enforcement.• Technical troubleshooting and maintenance of security equipment, such as CCTV cameras, access control systems, and alarms. Report any technical issues to the appropriate department for resolution.• Communicate effectively communicate with clients, colleagues, and emergency services. Answer and handle incoming calls promptly and professionally. Maintain clear and concise logs of incidents, actions taken, and follow-up actions. Show less

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.• Used consultative sales approach to understand customer needs and recommend relevant offerings.• Reached out to customers after completed sales to suggest… Show more • Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.• Used consultative sales approach to understand customer needs and recommend relevant offerings.• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Show less

• Monitored employee activities, confirming compliance with security regulations. • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive. • Documentation and Reporting all incidents, observations, and activities accurately and comprehensively. Prepare incident reports and submit them to the relevant departments or authorities as required.

• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs• Produced accurate and well-planned health and safety risk assessments documenting safe work of cleaning staff• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels• Improved process efficiency through effective inventory control in alignment with client standards• Acted as… Show more • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs• Produced accurate and well-planned health and safety risk assessments documenting safe work of cleaning staff• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels• Improved process efficiency through effective inventory control in alignment with client standards• Acted as the primary point of contact for clients, building strong business relationships and ensuring customer satisfaction.• Provided regular updates on service delivery progress, keeping clients informed and addressing any concerns promptly.• Coordinated internal projects, optimizing resource allocation to maximize customer satisfaction and meet contractual requirements.• Collaborated closely with site supervisors, team leaders, and security managers to ensure service delivery within KPIs/SLAs.• Developed and maintained strong business relationships with clients and their representatives, actively promoting their business interests.• Managed and led field staff, fostering teamwork, leadership development, and achievement of organizational goals. Show less

• Managed inventory control, cash control and store opening and closing procedures. • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. • Completed point of sale opening and closing procedures. • Staff rostering and Store ordering