Sanjoy Pramanik Email and Phone Number

Taking Briefing on daily basis before operation and after operation.Thoroughly checking all the respective areas & ambiance.Handling Manpower and Allocating the team for individual Responsibility for daily operations.Handling Guest Complain and maintain a positive conversation to delight the guest.Visit and check back all the individual guest`s table and ensure all the Guests are satisfiedMaintaining the Guest tracking records - (A) Guest complains record, (B) Guest preference records, (C) guest special day celebrations.Giving daily Budget to my team member to make more Revenue.Taking training season on F&B service by following brand standards.Motivating Team by conducting activities, competition with the Surprise gift.

Participates in the recruitment, selection, and training of staffSupervise and schedule food and beverage staffEnsure customer satisfactionResolve customer complaints, as well as internal conflict amongst staffOrder and maintain inventory control costs

Assist in creating a warm and welcoming environment for our guestsEnsure that guests are seated and provided with menus promptlyEnsure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.

Greet customers and present menusMake suggestions based on their preferencesTake and serve food/drinks ordersUp-sell when appropriateArrange table settingsKeep tables clean and tidy at all timesCheck products for quality