Program Assistant
• Provided administrative support to the immigration program by assessing applications, thoroughly examining their completeness as per the regulations of Immigration Refugee Protection Act (IRPA) and adhering to high standard of values and ethics.• Lead the Client Service Unit that was responsible for responding to external enquiries by adhering to standards and timeliness.• Devised and published quarterly snapshot on client enquiries using PowerPoint, utilizing Advanced Client Enquiry Triaging System (ACETS) to categorize, compare and analyze emails based on their use-cases.• Supported the administrative needs of the Immigration Program section, by organizing activities, liaising with the vendors for purchase of office materials, researching for flights on behalf of IPM and others.• Collaborated with team members to raise funds for Government of Canada Workplace Charitable Campaign (GCWCC) • Created an excel-based tool that helped in segregation of files by scanning bar codes and matching them with the extracted data simultaneously. This process resulted in reducing effort & time. • Extensively used virtual platforms like Microsoft Teams to collaborate, schedule meetings, train other team members during Covid.• Received Spirit Award 2019-2020 in recognition for team work and contribution towards public service.