Responded to an average of 30 customer calls and messages per day, ensuring prompt and professional communication and maintaining a 95% customer satisfaction rating based on feedback surveys.Operated faxes and scanners to deliver 50+ important documents per week, ensuring accurate document management and organization.Maintained 500+ files and documents, organizing and tracking important information in a clear and accessible manner, resulting in a 25% improvement in document retrieval.Utilized Microsoft Office and Google Drive to support various office functions, completing an average of 100 tasks per day with precision and accuracy.Organized travel arrangements for 15+ employees, resulting in a 20% reduction in travel expenses.Conducted data entry and database management, entering 1,000+ customer records with 100% accuracy and reducing data entry time by 30%.Managed accounts payable and receivable using Excel, increasing the efficiency and accuracy of daily tasks by 20%.Prepared 50+ banking reports and reconciliations, set up 10+ new accounts, and reconciled expense accounts, resulting in a 25% reduction in errors and a 20% increase in productivity.Created and sent out 100+ invoices for completed work, ensuring on-time payment from management companies.Managed and processed 50+ incoming and outgoing mail/emails daily, ensuring timely and professional communication with clients and colleagues.Processed payroll for 25+ employees, posting checks before the end of the month with 100% accuracy.Administered banking, deposits, account registry, payroll, and distribution of 50+ employee checks, ensuring 100% accuracy and timely distribution of employee payments.