Sanjukta Chatterjee Email and Phone Number

Growth PathMar’17 – Apr’18 - ProductApr’18 - Apr’19 - UI LeadMay’19 - Mar’20 - PartnershipsApr’20 – Sep’20 - Marketing & Corporate Communications LeadOct’20 – Current - Functional Test Lead• Facilitate the software development of Documentary Credit process.• Facilitate the creation of Workflow and UI for the Banking Software.• Define Functional behavior of product/s within UI.• Drive efficient functional solution architecture and industry practices.• Provide functional guidance and support to Technology Experts.• Develop Product adoption documents and Business Requirement Documents.• Generate strategies and concepts to best deploy Trade related basics to the Technology platform.• Knowledge transfer of trade process to relevant technology team.• RCA and defect analysis of any system defects to recognize relevant trade discrepancies.• Assist in converting Documentary Credit language to Technical Language for its recognition within the platform.• Talent Acquisition.• Partnership Solution Engagements. • Marketing & Corporate Communications.• Quality Assurance – Testing for Functional Accuracy.

Evaluate Brand names thereby ensure it's appropriate and relevant usage against context.Company Website : www.appella.net

Freelance Translator with an experience of handling a versatile range of subjects from Science to Fictional. • Have been instrumental in translating E-Books on Computer Science and Food Microbiology and Baking/Cooking for National Institute of Food Technology Entrepreneurship and Management• Comic Books for Social Awareness on Epilepsy• Environmental Science Projects chiefly related to Irrigation and setting up of Big Plant Layouts.• Instrumental in Sub-titling many Social Projects by UNICEF and the like.• Banking/Financial Institution – Assisted in translating latest Circulars on Currency Notes and others for SBI, Loan Schemes for EXNESS, Insurance for Future Generali Group.• Various Legal Translations.• Mobile Application.• Educational : Translating Multiple Choice Question Papers on CRM and Food Technology.• Religious Book relating to the Vedas, Upanishads, Yoga and Metaphysics.

Growth PathSep’12 – Dec’13 - As Project Head – Citibank Nigeria LimitedJan’14- Apr’14- As Project Head – UAE & Europe GuaranteesKey DeliverablesHead the Trade Operations Unit of Citibank for Nigeria.Head the Trade Guarantees Team for UAE and Europe.Responsible for migrating the trade operations Unit from Chennai to Kolkata – this involved right from recruiting team members for the process – to training – kick start BAU.Cemented and maintained customer relationship with branch and delivering optimal service to customers.Trained and mentored the team with key focus on innovation and continuous improvement.Regular RCA (Root Cause Analysis) of Error Reports with a focus to achieve Cent Percent Accuracy. Where Expected accuracy for customer is 99.99%, the achieved target had been 99.78%. Internal Audit (Including end-end audit deliverables – including preparation of requisite documentation).Notable AchievementsMigrating the trade finance operations from Chennai to Kolkata for Citibank Nigeria, Kenya an d Uganda.The team, although new to trade operations had an accuracy rate of 99.78%.Customer SLA , TAT met to Customer perfection. Team received laurels of appreciations.System improvements brought to place to enhance efficiency.Team alignment put to place with a right mix of associates to meet client SLA.Flexibility and cross training amongst all team members with a view to meet volume challenges, absentism, attrition

Key DeliverablesSpearheaded the entire operations for the Eastern zone in India. Managed various activities related to Banking, Insurance, Telecom, etc.Responsible for business development and revenue generation for the organization.Projects HandledTitle : Setting up the Collection Center for ICICI Bank Credit Cards & Personal Loan with +180 buckets. Scope : The project involved setting up of the infrastructure for a Call Center, analyzing the profit & Loss, Recruiting staff, Training Staff - Setting Pilot Phase to Final Execution of the project.Title : AFL CollectionScope : The project was executed for the collection portfolio for AFL Logistics and Wiz.

Country Manager to South Korea & Brussels.Key Deliverables§ Spearheaded the Letter of Credits Division and Exports Settlement Division for 6 countries, viz. India, Singapore, Hong Kong, Taiwan, South Korea and Japan.§ Responsible for facilitating a work culture which involved product wise delivery rather than country wise delivery so that the employees are flexible working for different countries.§ Managed the Belgium operations including the entire trade cycle, comprising the export, import, bank guarantees and other trade products.§ Cemented and maintained customer relationship with branch and delivering optimal service to customers.§ Trained and mentored the team with key focus on innovation and continuous improvement.§ Hiring candidates.Notable Achievements§ Hold the merit of initiating the effective customer service delivery to branch by launching a “Common E-mail” system dedicated to Branch service. § Significantly engaged in process improvement for the document checking criteria which saves processing time as well as a document checking time.§ Introduced better process solution which led to saving process time of 4 mins. per export document processing.§ Conceptualized and developed innovative solutions for meeting trade process requirements efficiently, viz. 554 document processing (monthly) was brought down to 75, thereby bringing about 80% efficacy at workplace by improving productivity as well as service delivery.§ Distinctively improved the export document handling procedure for better productivity.§ Successfully built an efficient control & process system through proper gap analysis, thereby maintaining TAT’s; minimized the process time & maintained a work-life balance culture.§ Functioned as a member of the Innovation Group for spreading the innovative wave throughout Deutsche Bank, Trade Finance Group

FX - OPS .NYK Corporate InvestigationsKey DeliverablesSupervised smooth flow on the Investigation front for corporate customers; usually related to Forex deals.Managed all the nostro accounts maintained by JP Morgan Chase Bank, including currencies such as USD, EUR, GBP, JPY, AED, AUD, CAD, PLN, MXN, TRY, IRS, ZAR, etc.Responsible for releasing / verifying the payments or remittances.Notable AchievementsSignificantly engaged in re-alignment of work based on customer focus within the department which has helped strengthen the productivity, TAT, training and development of new staff / joinees.

• Marketing.• Compliance check for all Banks holding account with Wachovia Bank.• Granting Trade loans ( like Buyer’s, Supplier’s credit/L/C financing) to Indian Banks.• Handling Trade related queries, (mainly L/C related queries) from Banks.

• In charge of the India Import Settlement Desk of the Trade Finance Dept. Supervise transactions relating to payments for Branches of Deutsche Bank throughout India. Also handling other miscellaneous financing procedures like Financing Buyer’s Credit, etc.

• Handling all Export Transactions at the Mumbai Branch which included Export Bill Collection, Purchase, Negotiation, Discounting, L/C Scrutiny, Rupee Advances, Advance Payment, L/C Advising, Realisations, Follow up of Overdue Bills, Reimbursement Claims, XOS, Half Yearly Interest Calculation. Etc.• ACHIEVEMENTS: The only Junior Officer in the Bank who was promoted as a Verifying Officer much before the completion of 3 years ( 3 years being the minimum no. of years required for promotion in ICICI Bank from the Junior level). My responsibilities as a verifying officer were the same as that of an Assistant Manager.