FOURTH DIMENSIONS TECHNOLOGIES PVT LTDCustomer Support Engineer, February 2023 – Present•Punctuality, Loyalty, committed to deliverables, Availability on demand and self-initiative traits are the key expectations from the onsite engineer.•Asset Management (hardware, Peripherals, Microsoft license, Software etc.,)•End user support (H/W, Microsoft O/S up to Win 11, MS Office up to Office 2021, Outlook, Google Apps-mail, )•Support for peripherals like Printers, Plotters, Access point, Routers etc.,•Servers Management like ADC, Patches and or application based on availability.•Patches (Windows client, Server and Antivirus) updating across all devices in time in tune with patch management policies of the client,•Logitech Video Conferencing equipment’s management and support.•Remote support & Net meeting support using following software Team Viewer, VNC Viewer, Any Desk, MS Teams•Effective use of automation tools like ticketing, daily data Backup, Helpdesk, Asset Management etc.,• Daily reports to be send to centralized helpdesk and Team leader.TT GROUP OF COMPANYDesktop Support Engineer, November 2020 to January 2023•Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems•Provide technical support for both hardware and software issues our users encounter.•MS Office 2013,2016,2019&2021 configuration, backup, troubleshooting.•Maintaining virus free environment with Symantec endpoint Protection.•OS Installation: Windows 7, Windows 8.1, Windows 10&11.•Desktop, Laptops and Workstation Addition, troubleshooting.•Remote support & Net meeting support using following software Team Viewer, Any Desk, MS Teams.