Sanju . Email & Phone Number

Pinjore, Hr, In

India

Gurugram, Haryana, India

• Coordinated and organized real estate transactions for over 10 real estate agents by closely monitoring and following up clients, agents, lenders and escrow officers.• Created comparative market analysis reports for residential & investment properties, assessed investment risks and compared property metrics in North Carolina/South Carolina by using data from MLS, Trulia, Zillow, local comparables and public records.• Coordinated with team members to produce and deliver analytical reports and trackers, which included funnel metrics, on a weekly, biweekly, and monthly basis.• Successfully managed, retrieved, analyzed and presented the data pertaining to scheduling and outreaches to senior management on a weekly, bi-weekly and monthly basis using Excel/Google Sheets.• Recognized as All Star for the month of December 2021 on an organization-wide All Hands meeting• Recognized as top performer in the months of October and November 2022.

Chandigarh, India

• Managed chats and calls from technicians working in various vendor houses across the states for a leading telecom company in the US.• Mobilised work orders for repairs and installations and managed in technician's itinerary, which improved the technician's efficiency by 20% and increased customer satisfaction.• Oversaw business accounts, helped technicians with their tasks, coordinated with client and vendor houses, and made occasional calls to the customers.

India

• Led various India-specific transcription and translation reviews for a team of 50+ members.• Creation of quality reports and presentation of the results to the project manager on a weekly basis.• Development and implementation of quality assurance tests for over 20 transcription projects. Investigated customer complaints and prepared reports on the findings

Chandigarh Area, India

Mohali, Punjab

• Responsible for answering incoming calls from Idea Telecom customers.• Responsible for managing escalation calls and supporting supporting 500+ vendors throughout the state of Himachal Pradesh.• Successfully completed the onboarding process and achieved 100% product coverage for the assigned territory in the first two weeks.