A competent professional with over 5 years of rich experience in Marketing Management and Customer Relationship Management in the Banking and Financial sector.Adept in coordinating & mentoring team for running successful process operations & experience of developing procedures, service standards for business excellence. Dedicated to exceptional customer service with the ability to cultivate positive report and nurture relationships by offering services beyond expectations. An effective communicator with exceptional presentation skills and abilities in leading and managing team. Excellent interpretation capability of various types of customers. Excellent ability to work independently, evaluate situations and act appropriately.