Sankaran Kumar Email & Phone Number

14+ years of IT experience in different phases of Software Development Life Cycle using 4years in Java ,2 years in Kana and 6+ years’ experience in Genesys Cloud (Formerly Genesys PureCloud)Proficient in the Development and Enhancement of web-based applications and IVR Application.Extensive experience in Genesys Cloud admin containers which is Directory, Architect, Integration, Contact center, Quality Management, Telephony and Workforce management Expertise in Genesys Cloud IVR Configurations.Expertise in Genesys Cloud Voice and Chat bot .Experience in multiple channels such as Email, Web chat, Web chat with Screen share and Co-browse, SMS, social media (Facebook messenger).Expertise in Genesys Cloud Reports and Dynamic Analytic Views.Expertise in Genesys Cloud API including query building and have experience in Postman to make API request and responses.Having good knowledge Amazon web services like S3, Lambda, SNS, Cloud Watch, Amazon API gatewayHaving good knowledge in google dialog flow Ability to understand the Functional Requirements and Design Documents preparation.Involved in analysis of the requirements and providing estimations for project.Involved in the development of WEB based UI.Flexible to adapt to any new environment and ability to work under pressure.Good problem solving and trouble-shooting capabilities.Good team building skills.Have Worked in different tool(KANA) and technology (adobe Flex)Have received award of excellence in Hartford. Have received Sparkle award in Hartford.

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  Anna University Chennai

  Computer Science