Responsible for developing and managing customer facing My Verizon application on iOS and Android devices. Leading the engineering team to manage and deliver Chatbot solution for Verizon wireless customers.Responsible for IT strategy and provided roadmap for achieving the digital adoption growth.Managing group of managers, mobile app, front-end, back-end developers, Linguistic NLP experts, UI/UX team and AI/ML engineers.Regularly review the technical architecture and reinforce the standards and best practices.Define processes, identify tools and establish KPI metrics for continuous improvement of the application.Active learner and participant of Google.IO and WWDC conference for new Android and iOS capability and map the use case for mobile apps for enhancing customer experience.Active participant in Emerging Tech Council & Center of Excellence (CoE) for Chatbot solution to educate and reuse the Chatbot modules within Verizon.Collaborate with CIO, CTO and senior leadership to set strategic direction, future technology growth on mobile apps & chatbot solutions based on business need.Regularly evaluate vendor products to look for the opportunity to improve the efficiency & customer experience.Collaborate with product teams and stakeholders to demonstrate the technical capabilities and its business benefits to get their buy-in.Managing the mobile device OEM’s (Samsung, LG, etc) for preloading the mobile apps and providing and certifying the carrier requirements.Develop a prototype solution using cutting-edge mobile and carrier feature to demonstrate the capability. Explore the opportunity to personalize the user experience in the app and chatbot through AI/ML Techniques.Plan for A/B testing, define KPI’s for measuring business & user experience for building the right experience.Participate in the hiring process and continuously build the best talent pool.

Responsible for developing and managing My Verizon Diagnostics platform to support the front line Verizon employees to assist the customers with the device issues.Responsible for IT strategy and provide roadmap for functional improvements to achieve the business needs.Managing group of managers, mobile app, front-end, back-end developers, UI/UX team and AI/ML engineers.Managed the business analyst team and project management team for end-to-end delivery.Introduce the newer diagnostics capabilities through series of prototype solutions.Worked closely with device OEM (Samsung, LG, etc) for defining diagnostics related carrier requirements (OMA-DM), develop and maintain the certification tools for OEM.Worked with Apple for developing and maintaining diagnostics solutions using GSX Api.Managed the process for certifying new mobile OEM devices and validating diagnostics related carrier requirements. Explore, test and implement the AI/ML based models for proactively identifying the device issues and solve them remotely.

Led the team for developing Verizon’s Accessory Store mobile application on Android and iOS platforms for wireless consumers. Also, Developed push messaging platform for Android and Custom OS mobile devices using long lived TCP/IP connections.

Led the team for developing Verizon’s Visual Voicemail application on Android and Blackberry phones.

Mobile App Developer - Visual Voicemail and My Verizon application on Blackberry platform.

Developer - Interactive voice response (IVR) application for enterprise clients. Developed VoiceTone platform.

Led the team for developing billing platform for prepaid wireless carrier TRACFONE to support monthly value plans for its customer.

Developer - Interactive voice response (IVR) application for enterprise clients. Developed 1-800-GoFedEx application.

Product developer for IVR applications. Developed 3rd party VoiceXML browser for Avaya IVR Systems.