Director - Software Engineering
Current
Apr 2019 - Present
AeroLeads people directory · profile
Sankar Shanmugam Ph.D Email & Phone Number
Director - Software Engineering at Verizon
at
Verizon
1 work email found
@verizon.com
3 phones found area 908 and 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director - Software Engineering at Verizon
Location
Dayton, New Jersey, United States
Who is Sankar Shanmugam Ph.D? Overview
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Quick answer
Sankar Shanmugam Ph.D is listed as Director - Software Engineering at Verizon at Verizon, based in Dayton, New Jersey, United States. AeroLeads shows a work email signal at verizon.com, phone signal with area code 908, 800, and a matched LinkedIn profile for Sankar Shanmugam Ph.D.
Sankar Shanmugam Ph.D previously worked as Director - Software Engineering at Verizon and Associate Director, Software Engineering at Verizon. Sankar Shanmugam Ph.D holds M.Sc, Applied Mathematics from College Of Engineering, Guindy.
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Email format at Verizon
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*@verizon.com
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Profile bio
About Sankar Shanmugam Ph.D
Accomplished Tech savvy leader with 18 years of experience in architecture, software development, program management and delivery. Demonstrated experience in product development from conceptualization through launch. Managed the product roadmap & strategy, setting expectations with all the stakeholders.Extensive experience in developing consumer facing mobility solutions for commerce, self-service, support and customer care functionalities. In-depth understanding of iOS, Android and Web application capabilities to solve complex business problems, implementing novel products and enhancing customer experience. Guiding the team for architectural and design decisions, focusing on highly available RESTful microservices platform using open source frameworks.Demonstrated experience in preloaded apps, software update, diagnostics and activation for Android devices. Hands-on experience in AI/ML techniques and its application in cognitive solutions and predictive analytics to boost application adaptation, sales conversions and call volume reduction. Experience in developing a strong relationships with key stakeholders across the company and represent the function in cross-functional teams.Continuously research new techniques with respect to new technology, coding practice to improve the goals of the organization.Demonstrated leadership experience in managing larger team (50+) and responsible for all the phases of the software development and delivery.
Listed skills include Unix, Java Enterprise Edition, Agile Methodologies, Sdlc, and 51 others.
Current workplace
Sankar Shanmugam Ph.D's current company
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11 roles · 28 years
Sankar Shanmugam Ph.D work experience
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Associate Director, Software Engineering
Responsible for developing and managing customer facing My Verizon application on iOS and Android devices. Leading the engineering team to manage and deliver Chatbot solution for Verizon wireless customers.Responsible for IT strategy and provided roadmap for achieving the digital adoption growth.Managing group of managers, mobile app, front-end, back-end developers, Linguistic NLP experts, UI/UX team and AI/ML engineers.Regularly review the technical architecture and reinforce the standards and best practices.Define processes, identify tools and establish KPI metrics for continuous improvement of the application.Active learner and participant of Google.IO and WWDC conference for new Android and iOS capability and map the use case for mobile apps for enhancing customer experience.Active participant in Emerging Tech Council & Center of Excellence (CoE) for Chatbot solution to educate and reuse the Chatbot modules within Verizon.Collaborate with CIO, CTO and senior leadership to set strategic direction, future technology growth on mobile apps & chatbot solutions based on business need.Regularly evaluate vendor products to look for the opportunity to improve the efficiency & customer experience.Collaborate with product teams and stakeholders to demonstrate the technical capabilities and its business benefits to get their buy-in.Managing the mobile device OEM’s (Samsung, LG, etc) for preloading the mobile apps and providing and certifying the carrier requirements.Develop a prototype solution using cutting-edge mobile and carrier feature to demonstrate the capability. Explore the opportunity to personalize the user experience in the app and chatbot through AI/ML Techniques.Plan for A/B testing, define KPI’s for measuring business & user experience for building the right experience.Participate in the hiring process and continuously build the best talent pool.
Aug 2013 - Apr 2019
Manager, Software Engineering
Responsible for developing and managing My Verizon Diagnostics platform to support the front line Verizon employees to assist the customers with the device issues.Responsible for IT strategy and provide roadmap for functional improvements to achieve the business needs.Managing group of managers, mobile app, front-end, back-end developers, UI/UX team and AI/ML engineers.Managed the business analyst team and project management team for end-to-end delivery.Introduce the newer diagnostics capabilities through series of prototype solutions.Worked closely with device OEM (Samsung, LG, etc) for defining diagnostics related carrier requirements (OMA-DM), develop and maintain the certification tools for OEM.Worked with Apple for developing and maintaining diagnostics solutions using GSX Api.Managed the process for certifying new mobile OEM devices and validating diagnostics related carrier requirements. Explore, test and implement the AI/ML based models for proactively identifying the device issues and solve them remotely.
Oct 2011 - Aug 2013
Sr Member Applications Staff, Software Engineering
Led the team for developing Verizon’s Accessory Store mobile application on Android and iOS platforms for wireless consumers. Also, Developed push messaging platform for Android and Custom OS mobile devices using long lived TCP/IP connections.
Sep 2010 - Oct 2011
Sr Systems Analyst, Software Engineering
Led the team for developing Verizon’s Visual Voicemail application on Android and Blackberry phones.
Aug 2009 - Sep 2010
Senior Consultant At Verizon Wireless
Mobile App Developer - Visual Voicemail and My Verizon application on Blackberry platform.
Mar 2009 - Aug 2009
Consultant At At&T, Application Development
Developer - Interactive voice response (IVR) application for enterprise clients. Developed VoiceTone platform.
Feb 2008 - Feb 2009
Senior System Architect
Led the team for developing billing platform for prepaid wireless carrier TRACFONE to support monthly value plans for its customer.
Jul 2004 - Feb 2008
Consultant At At&T, Application Development
Developer - Interactive voice response (IVR) application for enterprise clients. Developed 1-800-GoFedEx application.
2001 - 2004
~3 yrs
Project Leader, Software Engineering
Ecomserver, Inc
Product developer for IVR applications. Developed 3rd party VoiceXML browser for Avaya IVR Systems.
2000 - 2002
~2 yrs
System Analyst
1999 - 2000
~1 yr
3 education records
Sankar Shanmugam Ph.D education
M.Sc, Applied Mathematics
College Of Engineering, Guindy
Ph.D, Mathematics
Indian Institute Of Technology, Bombay
B.Sc, Mathematics
University Of Madras
FAQ
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Quick answers generated from the profile data available on this page.
What company does Sankar Shanmugam Ph.D work for?
Sankar Shanmugam Ph.D works for Verizon.
What is Sankar Shanmugam Ph.D's role at Verizon?
Sankar Shanmugam Ph.D is listed as Director - Software Engineering at Verizon at Verizon.
What is Sankar Shanmugam Ph.D's email address?
AeroLeads has found 1 work email signal at @verizon.com for Sankar Shanmugam Ph.D at Verizon.
What is Sankar Shanmugam Ph.D's phone number?
AeroLeads has found 3 phone signal(s) with area code 908, 800 for Sankar Shanmugam Ph.D at Verizon.
Where is Sankar Shanmugam Ph.D based?
Sankar Shanmugam Ph.D is based in Dayton, New Jersey, United States while working with Verizon.
What companies has Sankar Shanmugam Ph.D worked for?
Sankar Shanmugam Ph.D has worked for Verizon, Real Soft, Inc., Ecomserver, Inc, and Tata Infotech.
How can I contact Sankar Shanmugam Ph.D?
You can use AeroLeads to view verified contact signals for Sankar Shanmugam Ph.D at Verizon, including work email, phone, and LinkedIn data when available.
What schools did Sankar Shanmugam Ph.D attend?
Sankar Shanmugam Ph.D holds M.Sc, Applied Mathematics from College Of Engineering, Guindy.
What skills is Sankar Shanmugam Ph.D known for?
Sankar Shanmugam Ph.D is listed with skills including Unix, Java Enterprise Edition, Agile Methodologies, Sdlc, Solution Architecture, Requirements Analysis, Crm, and Software Project Management.
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