• IT professional with over 12 years of extensive experience in Manufacturing, Law, Banking and etc. sectors.• Currently associated as Manager - IT with TechNova Imaging Systems Pvt Ltd.• Rich experience in Program / Project Management, Service Delivery Management, IT Infrastructure Operations, Risk Management & Budgeting. • Brought SLA compliance to 100% for all projects managed till date; achieved high CSAT by meeting/ exceeding customer expectations• Excellence in delivering large-scale, complex programs with a focus on technology transformation; liaising with leadership teams to evaluate technology challenges • Expert in implementing ITIL process in monitoring & ensuring customer delivery during the transition period, realizing & coordinating client's needs/enhancements, customization and providing solutions in adherence to delivery schedules• Achievement-oriented professional with excellent people management skills & capability to manage change with ease
Listed skills include It Operations, It Service Management, It Infrastructure Management, Itil, and 2 others.