Sanket Batra Email & Phone Number

Toronto, Ontario, Canada

• Managed IT operations, including Windows patch updates, Active Directory, and IT inventory management, ensuring seamless daily operations.• Led the development of an AI-driven analytics portal, extracting insights from SQL databases using SSMS, SSRS, and Power BI, which improved reporting accuracy by 30%.• Provided remote and on-site technical support, resolving over 95% of support tickets on the first contact, resulting in increased user satisfaction.• Collaborated with… Show more • Managed IT operations, including Windows patch updates, Active Directory, and IT inventory management, ensuring seamless daily operations.• Led the development of an AI-driven analytics portal, extracting insights from SQL databases using SSMS, SSRS, and Power BI, which improved reporting accuracy by 30%.• Provided remote and on-site technical support, resolving over 95% of support tickets on the first contact, resulting in increased user satisfaction.• Collaborated with developers to enhance an Android app for field reporting, optimizing its functionality for capturing images, automatic uploading, and queue updates.• Designed and deployed various SSRS reports, enabling data-driven decision-making across departments.• Assisted in the implementation of a kiosk pilot project, which reduced customer wait times by 25%.• Assisted in numerous software upgrades with testing and effecient deployments. Show less

Hamilton, Ontario, Canada

• Provided comprehensive Tier-1 and Tier-2 support for software applications, resolving complex technical issues for end-users across multiple platforms.• Coordinated with project managers to ensure compliance with ITIL standards and best practices, leading to a 20% increase in operational efficiency.• Assisted in the development of knowledge base articles and training materials, reducing the average time to resolution for common issues by 15%.• Managed routine communications with… Show more • Provided comprehensive Tier-1 and Tier-2 support for software applications, resolving complex technical issues for end-users across multiple platforms.• Coordinated with project managers to ensure compliance with ITIL standards and best practices, leading to a 20% increase in operational efficiency.• Assisted in the development of knowledge base articles and training materials, reducing the average time to resolution for common issues by 15%.• Managed routine communications with clients, internal teams, and external vendors, ensuring timely resolution of technical issues. Show less

Ahmedabad Area, India

• Monitored and analyzed LTE network performance using Vodafone's reporting tools, identifying and resolving issues related to accessibility, retainability, and handover performance.• Conducted daily audits and parameter checks, providing support to drive test teams and ensuring optimal network performance.• Participated in daily stand-ups, scrums, and project retrospectives, contributing to continuous improvement initiatives.• Successfully completed integration testing ahead of… Show more • Monitored and analyzed LTE network performance using Vodafone's reporting tools, identifying and resolving issues related to accessibility, retainability, and handover performance.• Conducted daily audits and parameter checks, providing support to drive test teams and ensuring optimal network performance.• Participated in daily stand-ups, scrums, and project retrospectives, contributing to continuous improvement initiatives.• Successfully completed integration testing ahead of schedule, enabling timely onboarding of new employees. Show less

Ahmedabad Area, India

Bangalore, India

Post Graduate, Information Technology Business Analysis, 3.53 Gpa

Bachelor'S Degree, Computer Engineering, 7.5 Cpi

Bachelors In Computer Engineering