L1 application-level support for incident/problem management, troubleshooting, closing, and reporting the ticket on AMELIA chatbot.Handling ticket and resolving within SLA and priorities tickets based on users support tiers.M365 Migration Handling process for users. Working on OUTLOOK issues like creating new profiles, configuring outlook shared mailbox etc.Working on M365 apps troubleshooting includes day to day issues of TEAMS, OUTLOOK, ONEDRIVE, M365 Office Suite etc.Worked on CITRIX and Virtual machine Installing, setting up Applications and troubleshoot the issuesPrinter management and serve Remote support as per required for end-to-end resolution on various issuesManaging the installation and configuration part of all standard software as per the company policy.

A result-oriented professional with more than 14 months of total experience in it with technical supportResolving medium and high-level incidents raised from Remedy.Raising incidents change request to fulfil business needsIT Service DeskResolving multiple incidentsWe communicate with the different team as well as client according to issues Mobile UserActive DirectoryDesktop SupportHands on Experience in Ticketing ToolsMicrosoft M365Resolving medium and high-level incidents raised from Remedy.Raising incidents, change request to fulfil business needs