Sanket Dave
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Sanket Dave Email & Phone Number

Customer Experience Specialist | Driving Customer-Centric Transformations | Ex-HDFC Bank | Ex-Kantar at Pluxee India
Location: Mumbai, Maharashtra, India 10 work roles 2 schools
1 work email found @hdfcbank.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email s****@hdfcbank.com
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Current company
Role
Customer Experience Specialist | Driving Customer-Centric Transformations | Ex-HDFC Bank | Ex-Kantar
Location
Mumbai, Maharashtra, India

Who is Sanket Dave? Overview

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Quick answer

Sanket Dave is listed as Customer Experience Specialist | Driving Customer-Centric Transformations | Ex-HDFC Bank | Ex-Kantar at Pluxee India, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at hdfcbank.com and a matched LinkedIn profile for Sanket Dave.

Sanket Dave previously worked as Customer Experience Expert at Pluxee India and Senior Manager - Customer Experience and Insights at Hdfc Bank. Sanket Dave holds Post Graduate Diploma In Management, Marketing/Marketing Management, General from K.J. Somaiya Institute Of Management Studies And Research.

Company email context

Email format at Pluxee India

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{first}.{last}@hdfcbank.com
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Profile bio

About Sanket Dave

Consumer insights professional with expertise in Customer Experience (CX) studies. I specialize in uncovering customer experience drives and actionable insights around it using Net Promoter Score, CSAT studies. Key skills:- CX studies- Customer Journey mapping- Insight Generation- Data Analysis- Data Visualization/ Presentation- Client Consulting- Process/ system improvement

Listed skills include Problem Solving, Leadership, Data Analysis, Strategy, and 15 others.

Current workplace

Sanket Dave's current company

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Pluxee India
Pluxee India
Customer Experience Specialist | Driving Customer-Centric Transformations | Ex-HDFC Bank | Ex-Kantar
AeroLeads page
10 roles

Sanket Dave work experience

A career timeline built from the work history available for this profile.

Customer Experience Expert

Current

Mumbai, Maharashtra, India

Sep 2024 - Present

Senior Manager - Customer Experience And Insights

Mumbai, Maharashtra, India

Oct 2021 - Sep 2024

Customer Experience Manager, Research & Analytics

Mumbai, Maharashtra, India

- Responsible for delivering research consulting studies for Walmart, USA- Leading User Experience research & insights for ‘Voice of Seller’ program. A tracking study done on monthly basis across 4,000 Walmart online sellers- Scope of work: Net Promoter Score tracking, open end/ text analysis, monitoring satisfaction scores across key parameters, identifying specific pain points in UI/ processes & segmentation- Providing recommendation to Walmart on key actionable steps… Show more - Responsible for delivering research consulting studies for Walmart, USA- Leading User Experience research & insights for ‘Voice of Seller’ program. A tracking study done on monthly basis across 4,000 Walmart online sellers- Scope of work: Net Promoter Score tracking, open end/ text analysis, monitoring satisfaction scores across key parameters, identifying specific pain points in UI/ processes & segmentation- Providing recommendation to Walmart on key actionable steps to improve User Experience- Client consulting on survey & analysis design Show less

Jan 2021 - Oct 2021

Account Director

Mumbai Area, India

Leading product and research teams of Target Group Index. My key responsibilities include:- Product management- Key client management - Client consulting/ marketing insights- Business Development

May 2019 - Dec 2020

Senior Account Manager

Mumbai, Maharashtra, India

May 2018 - May 2019

Account Manager

Mumbai, Maharashtra, India

May 2017 - May 2018

Senior Research Manager

Mumbai Area, India

May 2016 - May 2017

Research Manager

Mumbai, Maharashtra, India

May 2015 - May 2016

Associate Research Manager

Mumbai Area, India

Working in Media & Panel department. I look after Target Group Index (TGI), which is a syndicated product offered by IMRB since 2001. This is a global product owned by Kantar Media. My role as a research manager includes:- Client training on the tool, enabling them to draw solutions to their business problems using TGI- Consulting clients on their issues related to the business problem at hand or the correct approach to solve it using TGI- Working on consultancy projects where… Show more Working in Media & Panel department. I look after Target Group Index (TGI), which is a syndicated product offered by IMRB since 2001. This is a global product owned by Kantar Media. My role as a research manager includes:- Client training on the tool, enabling them to draw solutions to their business problems using TGI- Consulting clients on their issues related to the business problem at hand or the correct approach to solve it using TGI- Working on consultancy projects where marketing solutions are crafted using TGI to cater to client specific business problems. This included end to end value chain management from understanding the client requirement to delivering solutions - Interacting with our global team, Kantar media. These are operational discussion i.e. related to the study and/or helping them understand TGI India data - Handling queries raised by global client, routed to us through Kantar media, on TGI India data-> In charge of operationally managing the study. This includes: - Complete project management from planing the field work, budgeting the expenses, preparing the questionnaire- Vendor & logistics management (printing, distribution across India)- Monitor fieldwork progress and take corrective steps in case necessary, report any critical development to senior management and take their approval on course corrections- Quality check of the data received from field and data release twice a year Show less

May 2014 - May 2015

Executive

Mumbai

Quality check for client's website (Ebay) and product listings.Was in charge of the quality team and my responsibilities were:- Training the agents on the process- Regular quality check of each agent's work- Regular meetings with team to discuss their performance and corrective steps if any- Feedback presentations to team and addressing issues if any- Interact with the global team (client) on any updates and brief the team about the same- Hand holding and query… Show more Quality check for client's website (Ebay) and product listings.Was in charge of the quality team and my responsibilities were:- Training the agents on the process- Regular quality check of each agent's work- Regular meetings with team to discuss their performance and corrective steps if any- Feedback presentations to team and addressing issues if any- Interact with the global team (client) on any updates and brief the team about the same- Hand holding and query solving sessions to agents in case of issues- Interaction with senior management on quality issues and progress Show less

Jul 2009 - Feb 2011
2 education records

Sanket Dave education

Bachelor Of Management Studies, Business Administration And Management, General

Activities and Societies: College event management committee. Used to organize management seminar and cultural festival. 3 year graduation.

FAQ

Frequently asked questions about Sanket Dave

Quick answers generated from the profile data available on this page.

What company does Sanket Dave work for?

Sanket Dave works for Pluxee India.

What is Sanket Dave's role at Pluxee India?

Sanket Dave is listed as Customer Experience Specialist | Driving Customer-Centric Transformations | Ex-HDFC Bank | Ex-Kantar at Pluxee India.

What is Sanket Dave's email address?

AeroLeads has found 1 work email signal at @hdfcbank.com for Sanket Dave at Pluxee India.

Where is Sanket Dave based?

Sanket Dave is based in Mumbai, Maharashtra, India while working with Pluxee India.

What companies has Sanket Dave worked for?

Sanket Dave has worked for Pluxee India, Hdfc Bank, Datamatics, Kantar Imrb, and Imrb International.

How can I contact Sanket Dave?

You can use AeroLeads to view verified contact signals for Sanket Dave at Pluxee India, including work email, phone, and LinkedIn data when available.

What schools did Sanket Dave attend?

Sanket Dave holds Post Graduate Diploma In Management, Marketing/Marketing Management, General from K.J. Somaiya Institute Of Management Studies And Research.

What skills is Sanket Dave known for?

Sanket Dave is listed with skills including Problem Solving, Leadership, Data Analysis, Strategy, Business Insights, Market Research, Business Strategy, and Management Consulting.

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