Sanket Katariya Email & Phone Number

Vadodara, Gujarat, India

- Working as Senior Team Menager in LG Electronics India Private Limited, Direct Service center – Vadodara- Handling built-in appliances service for Entire Vadodara territory and report to DSC Manager (LGCM) at Vadodara.- Motivating Technical staff, Engineers regularly for driving service pledge & secondary sales of accessories and annual maintenance contract, ensuring revenue deliveries are met Monitoring Spares inventory to reduce part pending complaints & escalations to HO.- Strategized and executed long/short term plans for Customer Service department, focusing on enhancing Service Deliverables, Sales Support, Service Cost, and Capability. Maximized service business revenue and profitability by implementing effective strategies for AMC, spare sales, accessories sales, out-of-warranty services call.- To be monitored Assistance Team Manager work like 211 calling process, Route planning and new call allocation, call updating, NPS rating performers, Weekly team meeting etc.- Day to Day working point is 5+ aging part pending case study, Engineer DSR checking, Service center Rental reconciliation, Replacement case follow up with LGCM/HO, VOC and Escalation management, Tech support cases follow ups with tech team, NPS feedback analysis, Deler defective clearance/follow-ups, validation HOLD call checking and reminder management cases etc.- Successfully managed primum product like B2B product, OLED TV series, Side by Side refrigerator, Washer pulse dryer washing machine, Dishwasher service for Entire Vadodara territory and provide as primum customer compline solution.

Vadodara, Gujarat, India

- Worked as an Intern in IFB Industries Ltd. at Vadodara. I was successfully played my job role as a CSR (Customer Service Representative) in sales filed - My counter is TATA CROMA Centre Square Vadodara. I have a lot to learn from here like System knowledge, Conversation with customer, to solve customer's problem, to do market analysis, howto manage competitor brand, how to create sale leads, Monthly target achieving planning, cores selling management, etc.

Surat, Gujarat, India

- Worked as an Intern in Authorized Service Centre - Bajaj Electricals Ltd. during my Engineering. - This is an internship such help full to my Engineering journey. I was successfully played my job role as intern. I learn lots of new things like basic skill, Technical Mastery, manage to service system, Communication, Teamwork, Time Management, Leadership etc. which I have worked after sales and service in home appliances products.

Electrical Engineer, Business/Job

Electrical Engineer, Electrical Engineering, Male

Activities and Societies: Electrical project, Electrical Failed work, sport activities