Certified Pega Business Architect 8.0Pega Certified System Architect 8.1Certificate for DCO ArchitectCertified Pega Marketing Consultant (CPMC) 72V1

Commercial Loan Origination System (LOS) Project (Linedata: Capitalstream)• Managed the requirements matrix and ensured there was no scope creep• Performed MOSCOW analysis technique to identify requirements and design an optimum solution to meet the Credit Union lending needs & Acted as the point of contact for the SMEs, IT and the Vendors• Attended workshops and ensure the design was correctly implemented in phases and conducted gap and impact analysis on the design• Conducted Data Mapping to ensure the integrity of data as part of the migration plan and performed integration of the core banking system with the third party software seamlessly• Conducted unit and SIT testing for all integration points to the LOS system• Single handedly handled all client configuration on the third party system as per the design• Reviewed and restructured the project plan and managed the sessions in the absence of the Project Manager • Performed the UI changes to the system to enable customization as per the Credit Union brandingNew CBCs and Loan Purpose Code Project:• Created the Project plan as acting PM (Small Enhancement) as per release schedules as well as did BA tasks like requirements elicitation through sessions and workshops and management through documentation• Performed gap and impact analysis to identify the shortcomings• Implemented a new Commercial Centre code and Loan purpose code to support the Bulk Leasing deals which were previously unidentified in the legacy system hence implemented reporting for the same• Provided Dev and QA support for Bug Fixes also conducted UAT with Business Loan Syndication Project:• Elicited requirements designed a new User Interface change on the Core Banking application.• Enhanced reporting of Inbound and Outbound syndications to the Credit Union with validation logic inbuilt into the UI setup and helped drive sales and automate numeric calculations.• Conducted UAT sessions with Business and created the

• Handled account servicing and maintenance for Wealth and Investment Lending clients throughout Australia and E-trade project and received training in Australia.• Conducted User Acceptance Test (UAT) with stake holders and system users to uncover the latent defects in the system• Coached, trained and supervised team of 6 associates while preparing and designing Performance Quality Analysis for associates for annual reviews.• Handled complete KYC creation and maintenance for Wealth clients.• Seed member for the Transition project of E-trade between the Super Regional Hubs.• Promptly handled and resolved escalations and complaints focusing on company high customer service standards• Managed multiple projects varying complexity ensuring timely completion. These projects realized significant savings in terms of time and money.

• Managed Investigations for Institutional clients in Australia.• Initial investigations to detect fraud and then pass on to AML teams.• Looked after Missing deposits and Duplicated Cheque's• Cross trained in AML.• Worked on creating various ad-hoc reports using MS-Excel Worked on various Pivot tables to do the calculations and creating reports accordingly• Worked on CARBE and PEGA implementation and testing. • Handled resolutions for any client requests directly and had a tight connection with other global banks to obtain necessary information to locate missing cash.• Initiated the daily Team Huddles with all the team members to receive and share information vital to the performance of the team.

• Work with Business owners to gather/elicit both business and technical requirements.• Conduct root cause analysis and map core/sub processes• Work with technical staff to identify deficiencies and perform scripting• Analyzed and improved the day to day operations, monthly sales and provided detailed reports for the Region and processed requests• Handled escalations in a timely manner and made sure issues were resolved• Maintain user confidence and ensure operational information confidential and secure• Work on user stories, use cases to identify and communicate requirements• Configuration and maintenance of the CRM system ensuring all releases are timed and executed• Helped maintain orders for OTC drugs and accurately log all daily shipping & receiving orders• Conduct impact analysis of new releases/changes and update system FAQ in local languages• Connected with other locations to determine merchandise availability – also handled all system entry work for inventory