Sanket Athavale Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

• Master the conversion of Data to Storytelling which mainly includes Feedbacks from patrons via Mails, Texts etc. Enhancement of NPS, Experience and Expectation Scores.
• Develop and implement strategies to enhance the overall patient experience in all the Cluster hospitals, including patient satisfaction, safety, and quality of care. Enhancement of Qualitative feedback.
• Monitor and analyze patient feedback to identify areas for improvement and develop action plans to address issues and improve the patient experience and ensure maximum effectiveness.
• Collaborate with clinical and non-clinical departments to ensure a seamless patient journey and ensure patient-centered care.
• Lead and manage the service excellence team, providing direction, support, and coaching to staff to ensure that all departments are aligned with the hospital's service excellence goals.
• Conduct regular assessments of hospital services to identify gaps in patient care, including the effectiveness of care, communication, and responsiveness to patients and their families.

Nagpur Area, India

Nagpur Area, India

Raipur, Chattisgarh, India

Goa, India

Goa

Panjim

Front Desk Management Spearheaded the entire operations of front office including analyzing, investigating and resolving guestcomplaints Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well asrecord the agenda. Coached and counseled employees to ensure adherences to hotel policies, standards and.

Build customer relationships to maintain core values and set precedence for customer experience.Responsible for check-in counter operations along with express check in for Corporates. Delivery of operational and personal development courses to grow internal knowledge and skill setsCoordinate with support departments to ensure a seamless transition of.

A key stake holder in the design and delivery of the Freedom Tree Design Store's customer experience. Instrumental in the pre-opening set up and installation of the store space and store service team. Coordinate with the operations team to ensure seamless delivery of products and visual merchandiseMaintain accurate records and a reporting suite for.

Diverse role managing multiple business streams to ensure efficiencies maintained across all departments. Responsible for the revenue management of the front desk operations, including Guest Relations. Coordinate loyalty and up-selling programs and deliver training for associates to handle requests. Introduced Guest Relations Department standards to.

Delivering bespoke care packages for VIP guests in an Executive Lounge environment.Responsible for caring for in house guests during check-in, stay and check out.Supervising all operational activity in the lounge whilst coordinating with support departments.Maintain accurate records for the hotels' loyalty program liaising with HQ teams overseas.Carry out.

Fast track role to gain knowledge of all hotel departments' core functionality and guest services4 weekly cycle of knowledge transfer to gain operating capability.Responsible for reception desk activities including monetary transactionsReport on long stay guest requirements to maintain relationships.Assisted the duty manager in the processing of group.

Complete training course to cover all aspects of hotel operations and guest services.Completed specific specialist area training in Front Office, Reservations, Concierge, Banquets & Beverage.Gained Operational Trainee certificate for the ITC group of hotels.

Diploma In Business Administration, Operations Management

Twin Diploma, Hospitality & Catering Operations

Bachelor'S Degree, Business (Commerce)

Education record