- Responsible for leading and scaling the "Analytics and intelligence" solution for internalbusiness teams. Which provides genuine insights alongside complex data interpretation viavisualization tools.- Clocked 12% YOY growth in usage with increase in unique visitors by 50%- Building Strategy, Product roadmap and Go- to- Market plan by keeping business value inmind.- Have hands on experience on building long term and short term strategy seekingcontinues improvement.- Research, analyze customer needs by performing focus group interviews and conductingsurveys - Scope and define tasks to ensure timely delivery with value. - Define and own bsuiness matrics for product including growth, customer satisfaction andfuture opportunities to scale. - Collaborates with key stakeholder to manage a roadmap andprioritize key features.- Identify potential risks proactively and have plan for risk mitigations. - Create trust and transparency by frequent communication with team, stakeholder and seniormanagement.

- Identify opportunities to enhance current processes to reduce risk through the promotion of technological resources- Analyze KPI data to provide understanding of the underlying performance reasons- Document Writing/FAQ for Global on-boarding process.- Technical/Chat support for Global on-boarding and registration process. - Dashboard creation to depict process health / Key improvement areas. - Manage incident backlog (Pareto analysis) - Access management - Testing Alarming/Connectivity for Avaya devices through siebel ticketing tool- Requirement Gathering activity for tool enhancement - UAT testing for Global on-boarding tool - Planing and conducting training for new joiner.

 Identify process improvements to streamline data collection and report generation  Provide data driven analysis of business processes to improve customer focus, efficiency, accuracy, and effectiveness of these processes. Create weekly, monthly, and quarterly reports (Resource utilization, Turnaround time calculation, etc..) Research and analyze actionable data to the General Manager to enable proactive business decisions and/or react quickly to the changing business environment

 Analysis, research and query large data sets using various tools Handling Production Issues and Releases Maintaining Data-Backup and Recovery Presenting writing conclusions and results gained from researching the data Preparing Excel spreadsheets and PowerPoint presentation to explain the results