It Service Help Desk Analyst
Current• Provide timely tracking, triage, and first-level support for end-user access, desktop and mobile hardware &software, audio-visual, and telecom issues as part of the IT Service Desk team.• Interacting with employees at all levels, including executives, to address different technical problems and, as necessary, getting in touch with vendors for maintenance in compliance with the company'scontracts.• Resolved more than 45+ tickets per day with appropriate follow-up requests and resolutions.• Assisted Mobile IT team to move devices from Blackberry Enterprise Server to Microsoft Intune.• Managed and Maintained Active directory users and computers, Mailboxes, Distribution list, Group policies.• Maintained inventory stock levels and all asset management procedures including quarterly asset audits.• Assisted Client with their common issues like WIN, Office 365 applications, networking issues,hardware and software issues, Service Ontario queries, various password reset, Mobile IT &Telecom.