•Achieved 120% QoQ Sales growth by optimizing B2B e-commerce platforms like Alibaba, Indiamart, eBay, and Amazon for pharmaceutical analytical instruments spares.•Handled an SKU of 125 products, and increased store traffic by optimizing product rankings to page search results.•Designed product postings, videos, flyers, and a 92-page e-Catalog•Managed 3 cross-functional teams to achieve leadgeneration and lead conversion from an average of 110 to 250 leads per month.•Enhanced sponsored and promoted e-commercecampaigns to achieve 1st Page ranks.•Engaged with over 1,000 potential customers at Asia’s largest trade expo, successfully fostering relationships and generating leads

•Provided impactful CRM solutions for a US client in the Healthcare sector.•Optimised lead forms and resolved pre-authentication support glitches, resulting in an 80% reduction in support tickets, saving 160 hours per month.•Implemented Salesforce Platform App Builder andSalesforce Administrator certifications to leverageadvanced CRM capabilities, boosting sales representative productivity by 50% •Hands-on project expertise in sales cloud, service cloud, and community cloud. Developed 25+ interactive dashboards for sales analytics on Salesforce, increasing data-drivendecision-making and performance tracking.