- Foster relationships with senior client stakeholders and serve as their main contact.- Understand the client's industry, objectives, and priorities, and communicate internally for support.- Provide industry insights and proactive project management to drive client satisfaction and value.- Lead a cross-functional team in delivering contracted services.- Collaborate with Account Management to identify opportunities for growth and retention.- Act as an escalation point for client and internal issues, ensuring ongoing satisfaction.- Maintain SLA adherence and communicate successes to the client.- Recommend solutions for client challenges, prioritizing their interests.

- Client Strategy Development: Develop and execute a comprehensive client success strategy aligned with company goals, using data-driven insights.- Team Leadership: Lead, mentor, and inspire a high-performing client success team with a focus on excellence, innovation, and client-centricity.- Client Engagement and Retention: Oversee client onboarding, account management, and retention efforts, proactively addressing client needs and challenges.- Cross-Functional Collaboration: Collaborate with Sales, Product, and Marketing teams for a seamless client experience, aligning initiatives with product enhancements and revenue strategies.- Client Advocacy: Build strong client relationships, serve as a trusted advisor, and champion client interests within the organization.- Performance Metrics: Define and monitor key performance metrics related to client success, regularly reporting progress to the executive team.- Customer Feedback and Improvement: Collect and analyze customer feedback to drive continuous improvement in product offerings and service delivery.- Expansion and Upselling: Identify opportunities for upselling and expanding client accounts in collaboration with the sales team.- Risk Management: Develop strategies to proactively mitigate client churn and effectively address client escalations.

- Partner in developing and implementing the departmental strategic vision and executing key projects- Provide guidance and recommendations to partners for overall channel marketing growth strategy- Act as a bridge for client stakeholders for creating efficiencies- Establish and maintain strong relationships with existing and new stakeholders, manage a high-performing team, and be a go-to resource for partners.

- Lead a business line that generates $3M+ annually by executing strategic profitability initiatives- Oversee key client accounts, ensuring high levels of satisfaction through strong client relationships- Lead clients to achieve effective channel partner goals through innovative, customized solutions- Develop strategies that grow revenue by leveraging data-driven insights and industry best practices- Proactively identify opportunities/challenges, analyze, and develop programs accordingly- Develop annual budgets and strategic plans, adjust to align with business objectives- Provide effective development, and mentorship of teams, resulting in high-performing teams - Support budget development process, collaborating with cross-functional teams and stakeholders- Work closely with other functional teams to ensure a seamless and successful client experience- Provide insightful recommendations and actionable feedback to improve program performance, customer satisfaction, and ROI.

- Client and Vendor liaison.- Coordinating client media request information- Provided recommendations for additional programs- Maintained data across all Media and company systems - Ensured vendor payments & billing processed on time- Coordinated variety of priorities in a fast-paced environment

- Existing Client Growth & Retention - Net New Business Development- CRM Management - Salesforce, The List, Hoovers, LinkedIn - Conducted research & created company profiles - Supported the Sales, and Go-to-Market Strategy- Assisted with targeted lead-gen marketing campaigns

- Work with a wide range of vendors, to place, process and track the status of programs- Understand clients immediate marketing needs and provide media planning assistance - Maintaining relationships with internal and external teams- Liaison between the client and Media Planning team to ensure project deadlines are met- Training and mentoring new hires as well as other team members- Process payment for media orders (Payment and Claim Submission)- Enter new media orders into the CRM software- Ensure that insertion orders and creative materials are delivered to media vendors - Track purchase agreements, insertion orders & invoices

- Work with a wide range of vendors, to place, process and track the status of programs- Understand clients immediate marketing needs and provide media planning assistance - Liaison between the client and Media Planning team to ensure project deadlines are met- Identifying best marketing solution to meet plan and budget goals - Recommending and assisting in the analysis and solutions of client issues and problems - Process payment for media orders (Payment and Claim Submission)- Enter new media orders into the CRM software- Ensure that insertion orders and creative materials are delivered to media vendors - Track purchase agreements, insertion orders & invoices

- Researched new market opportunities- Determined unmet needs and market structure- Coordinated with marketing, sales, and technical groups to facilitate marketing plans- Provided overall sales reports to management - Developed procedures for qualifying marketing initiatives, competitive research, and analysis- Coordinated marketing collateral for campaigns- Developed online marketing campaigns- Prepared sales proposals - NetVuPoint

- Managed over 100 advertising accounts- Built long term relationships- Maintained client advertising budgets and spend - Provided media recommendations - Acted as liaison for client graphic artwork needs- Prospected and generated new leads- Created Client promotions and awareness campaigns

- Manage overall advertising accounts- Maintain advertising budgets for assigned client portfolio- Create graphic artwork for client when needed- Outreach for new client opportunites

- One of twelve interns selected - Managed client relationships- Maintained client list for entire Akron district- Managed monthly budget and expense reports- Managed and executed prescription refill research project