Sanket Pathade Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Technical support Specialist| US BANK

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Responsibilities • Analyzed and investigated query related to Microsoft Programs, Volume Licensing Sales Orders and Contracts in order to provide business insights and ensure the business priorities are met within the set timeline.• Communicate with Microsoft customers through inbound and outbound calls, emails and chat.• Responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels and 97% on time deliveries for case resolutions. • Managed escalations from Channel Partner s, Subsidiaries and Clients, Effectively resolved the issues implemented corrective actions and order processing.• Build up a good working relationship with the customer managed by enterprise sales team.• Maintain customer data/records including updating all activities, contacts, opportunities and correspondence in customer relationship management (CRM) system. • Built the relationship with other department to ensure team service are fully utilized and effectively coordinate across teams.• Demonstrated competent performance in the process and managed business within Service Level Agreement (SLA) prioritized and ensured the performance of service to meet KPIs.

India

Dublin, Ireland

• Monitors and maintain the current inventory levels like processes purchasing orders as required, tracks orders and investigates the problems.• Record purchases, maintain database, perform a physical count of inventory, and reconciles actual stock count to computer-generated report. • Compiling weekly reports and ensuring they are up to date at all times.• Updating and formatting Spreadsheets as well as reviewing incoming emails.• Delivered an exceptional level of service to each client by listening to concerns and answering questions.• Multiple databases monitoring for effective inventory tracking.• Warehouse staff management and deployment.• Departmental record keeping and documentation.

Nashik, Maharashtra, India

• Actively engage new and existing leads by inbound and outbound phone calls, email and various professional social channels to attract the new customers and record all data in CRM.• Looking after timely and error-free order booking in ERP system and archived 96% on-time order booking.• Building sales pipelines, planning, executing the email marketing campaigns and managing company social media channels.• Assist with inbound marketing activities, company website and CRM system.• Liaised between 3 departments on all aspect of order execution including tendering, scheduling, lead time and delivery. • Prepare effective proposal, quotations, presentations, demonstration and conducting exhibitions for business development opportunities for management.• Coordinate with business development manager in problem solving, resourcing, budgeting activities and customer service issue.• Produce detailed monthly marketing reports using CRM, Microsoft Excel and Power BI tool to head of business.

Master Of Science - Ms, International Business Management

The MSc in International Business Management, offered by the Department of Business Studies, provides an education in the key principles.

Master Of Technology - Mtech, Mechanical Engineering, First Class

Bachelor Of Engineering - Be, Mechanical Engineering, First Class