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Sankim Sharma Email & Phone Number

Pod Manager at Better
Location: Gurugram, Haryana, India 4 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Better
Role
Pod Manager
Location
Gurugram, Haryana, India
Company size
3710 employees

Who is Sankim Sharma? Overview

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Quick answer

Sankim Sharma is listed as Pod Manager at Better, a with 3710 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Sankim Sharma.

Sankim Sharma previously worked as Manager at American Express Business and Process Trainer at Wns Global Services. Sankim Sharma holds Master Of Business Administration - Mba, Hr, B+ from Sikkim Manipal University, Gangtok.

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Better

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Profile bio

About Sankim Sharma

A result driven professional with 14+ years of experience in Operations, Learning & Development, Project Management, Data Analysis, Financial Services and Customer Service. Possess deep level of understanding about customer experience and operations. Results oriented and self-motivated with an entrepreneurial spirit to drive new ideas and change. LEAN Cadet certified.• Proficiency in managing, motivating and leading teams for running successful business process operations with proven ability of achieving goals.• Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations and achieving the set targets.• Competency in implementing strategies geared towards enhanced customer satisfaction.• Possess effective communication, interpersonal & problem solving skills.• An effective team player with people handling skills as well as with the ability to excel in fast-paced environment. • Hands on experience in Training & development and have successfully handled numerous batches.

Current workplace

Sankim Sharma's current company

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Better
Better
Pod Manager
Gurugram, HR, IN
Website
better.com
Employees
3710
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Company profile
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4 roles

Sankim Sharma work experience

A career timeline built from the work history available for this profile.

Pod Manager

Better

Gurugram, Hr, In

Pod Manager

Current
Better

Gurugram, Haryana, India

As a Start-Up Company, it involves working in a dynamic team setting and a fast paced environment with extensive exposure and learning where I have to wear multiple hats. Key Highlights besides deliverables are - - Led testing of new tools & CRMs- Led and support multiple projects which improved customer retention.- Prepared MIS report and shared data analysis to the SLT to help decision making.- Presented Weekly & Monthly Business Reviews to Senior Leadership Team & Stakeholders.- Received the Q4 2021 Pinnacle Award for a project that was successfully rolled-out on a large scale where my team owned the up-skilling sessions.

Jun 2021 - Present

Manager

American Express Business

Gurugram, Haryana, India

- Managed a team span of ~200 FTEs supporting US & ANZ Customers via Chat & Mobile Messaging. - Performance management: Key metrics - RTF, CSAT, AHT, Availability, Abandon Rate and SLA- Led Mobile Messaging platform launch for ANZ market in June 2019 with 24 CCAs and started with a 24*7 shift and ramped up the team to 75 by 2019 year end.- Up skilled Live Chat production team ~500 CCAs in Membership Rewards in 2016. This skill was erstwhile only handled by offshore Phone Teams.- Trained the off shore elite Centurion team members and Executive Assistants on Mobile Messaging tool in Sunrise, Florida.

May 2011 - Dec 2019

Process Trainer

Wns Global Services

Gurugram, Haryana, India

- Managed all new hire trainings for a US Mortgage process (BFSI). - Provided new hires Orientation and Cultural Training for US & UAE.- Responsible for monthly refresher trainings, conducting TNA & Kaizen. - Reporting weekly/monthly progress and overall performance of the team. - Record keeping of all training documentations for audit purposes.- Publishing monthly employee engagement articles via emails.- Launched a widely received & engaging monthly Rewards & Recognition which was expanded across other LOBs.

Mar 2007 - Mar 2011
Team & coworkers

Colleagues at Better

Other employees you can reach at better.com. View company contacts for 3710 employees →

YK Yogeshwari Kothari Yogeshwari Kothari Colleague at BetterKolkata, West Bengal, India View → YC Yulius Candra Yulius Candra Colleague at BetterGambir, Jakarta, Indonesia View → NK Nikhil Kumar Nikhil Kumar Colleague at BetterPatiala, Punjab, India View → SN Sheikh Nazmuddin Sheikh Nazmuddin Colleague at BetterGurugram, Haryana, India View → SG Shreya Grover Shreya Grover Colleague at BetterDelhi, India View → TS Twana Sonesing Twana Sonesing Colleague at BetterSan Francisco, California, United States View → AA Adedamola Adebiyi Adedamola Adebiyi Colleague at BetterSouthfield, Michigan, United States View → LS Lekha Shree N Lekha Shree N Colleague at BetterBengaluru, Karnataka, India View → NL Novia Labranche Novia Labranche Colleague at BetterSanford, Florida, United States View → CC Chantel Childrey Chantel Childrey Colleague at BetterRancho Cucamonga, California, United States View →
1 education record

Sankim Sharma education

  • Sikkim Manipal University, Gangtok
    Sikkim Manipal University, Gangtok
    B+
FAQ

Frequently asked questions about Sankim Sharma

Quick answers generated from the profile data available on this page.

What company does Sankim Sharma work for?

Sankim Sharma works for Better.

What is Sankim Sharma's role at Better?

Sankim Sharma is listed as Pod Manager at Better.

Where is Sankim Sharma based?

Sankim Sharma is based in Gurugram, Haryana, India while working with Better.

What companies has Sankim Sharma worked for?

Sankim Sharma has worked for Better, American Express Business, and Wns Global Services.

Who are Sankim Sharma's colleagues at Better?

Sankim Sharma's colleagues at Better include Yogeshwari Kothari, Yulius Candra, Nikhil Kumar, Sheikh Nazmuddin, and Shreya Grover.

How can I contact Sankim Sharma?

You can use AeroLeads to view verified contact signals for Sankim Sharma at Better, including work email, phone, and LinkedIn data when available.

What schools did Sankim Sharma attend?

Sankim Sharma holds Master Of Business Administration - Mba, Hr, B+ from Sikkim Manipal University, Gangtok.

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