Led the technical artchitecture for intelligent routing team to increase the reliability to 99.99% and improved the CSAT score.Spearheaded the design to minimize the E2E latency of the routing system to 1 seconds from 8 seconds.Designed a cache which reduced the P95 read latency to few milliseconds and also kept the staleness to 1 seconds .Improved the routing design to handle 10X conversations per minute as part of re-architecting.

Spearheaded the architecture development for backend systems, outlining interfaces and mechanisms for service-service interactions, including Rpc, Messaging queues, and Topics.Evolved into a technical leader, guiding customers through onboarding to the new routing system, addressing complex issues, and identifying features for future roadmapsDesigned and Implemented network topology architecture from ground up for Omnichannel Dynamics 365Evaluated and proposed different deployment designs which can be suitable for high availability and reliability, eventually consistencyEvaluated and recommended database options to be used for omnichannel

Designed and developed a virtual desktop accelerator (VDA) , which complemented the RDP protocol to improve performance.This involved implementing reliable UDP protocol for data exchange. During the course of implementation, we had filed multiple.Patents.• Patent US9300762 Virtual desktop accelerator with support for multiple cryptographic contexts.• Patent US9374351 Virtual desktop accelerator support • for network gateway.• Patent US9313297 Virtual desktop accelerator with support for dynamic proxy thread management.

Android OS upgrade Project (Froyo to Gingerbread)• Adapting the Framework to the to the successive operating system• Resolving issue in Camera, Video Camera, Gallery and Music Player Applications• Analyzing and resolving Streaming player issues.

Windows Mobile• Leading the provisioning and networking team of 4 members. (GM730,GM750)Android Application Development• Developed streaming player application for LG Android mobiles

a ) Windows Mobile 6.0 (MMS)Responsible for solving user interface/network issues issues for messaging applications in windows mobileb) MMS Message Management Design and develop message Management which is an integrated approach aimed to provide effective management of MMS messages. These enhancements are required as next generation mobile phones are equipped with more disk space and capable of transferring data at higher rate.c) Shift Mechanism In SMS ImplementationDesign and Implement both single shift and locking shift mechanism The national language tables are used for adding the special characters of certain languages that cannot be expressed using the GSM default 7 bit alphabet.

a) Multimedia Messaging Service, or MMS, is a standard way to send messages that include multimedia content to and from mobile phones. Role and Responsibilities•Encoding and Decoding of MMS Protocol Data Units Version 1.2•Resolving issues in Finite State Machine for MMS transactions.•Developing user interface for common composer.common composer is a unified message box used for composing SMS and MMS and then handling it over to the transport layer. The same is used for rendering of MMS and SMS.b) SIP (Session Initiation Protocol)SIP is an application-layer control protocol that can establish, modify, and terminate multimedia sessions (conferences) such as Internet telephony calls. Role and Responsibilities•Understanding the SIP Specifications. (RFC 3261)•Implementing INVITE, REGISTER, CANCEL methods.•Implementing SIP state machines•ICT (Invite Client Transaction)•IST (Invite Server Transaction)

User Interface Implementation For LG ModelsUser interface implementation for various LG models like U800, U890, U300, U830 (3G Handset for HUTCHESSON ).