Santiago López Gallo Email & Phone Number

Caldas, Colombia

Los Angeles, California, United States

- Run weekly demos to inbound prospects looking to acquire a transportation management system - Use Mozart & Metabase to find data insights and create visualizations for our different internal teams

Boston, Massachusetts, United States

At Maven, we empower people to change the world through data, with our guided learning platform, you can become a data rockstar within a matter of weeks! 1. Get access and unleash the power of data by creating a free account at mavenanalytics.io 2. Visit our Path Finder feature to get aligned with a career in data based on your preferences3. Create a learning plan 4. Never stop learning 💪🏽

Boston, Massachusetts, United States

Globalization Partners enables companies to quickly and easily expand into 187 countries without the hassle of setting up local branch offices or subsidiaries. You identify the talent, and we employ your team member via our in-country payroll. This enables you to quickly and easily hire around the globe, and lifts the burden of figuring out HR, tax, and legal matters from your shoulders to ours.Globalization Partners: Succeed Faster.

Medellín, Antioquia, Colombia

Worked alongside the head of global operations to develop the CX department as we achieved the following:- Developed SOPs to provide resolution to the most frequent issues customers face when placing an order- Integrated and set up Zendesk as our omnichannel platform to communicate with our global customers - Developed communication channels to improve efficiency of daily operations.- Developed KPI's and metrics used to measure the performance of the team and build strategies based upon- Built and optimized the chatbot used to improve communication between customers and reps- Reduced ticket resolution time from 88 to 25 minutes per ticket - Developed NPS-strategy to gather feedback from our customers and iterate procedures based upon- Worked alongside operations manager's to reduce delivery times and improve operational efficiency

Chicago, Illinois, United States

Kinetic is a sales and marketing outsourcing company working with top freight tech companies out there. My key responsibilities include:✓ Use prospecting strategies to lead initial outreach to prospects✓ Lead generation effords✓ Built a buyer persona ✓ Content creation for different communication channels including blog posts using online tools as: glorify and canvas ✓ Schedule demos/discovery calls with high potential leads

Chinchiná, Caldas, Colombia

As a medical interpreter I helped thousands of non-English speaking individuals communicate effectively with their healthcare providers located in the US, Canada, UK, Jamaica and Puerto Rico.- Broke the language barrier between 300+ medical providers and their clients on a weekly basis - Assisted different medical procedures including surgeries, deliveries, medical exams among others

San Francisco, California

Created strategies that led to an increase in market coverage Built SOP operations procedures that were used in the launching process of new cities I was responsible for managing the 1099 network with 200+ contractorsLed different projects including:- Optimized deployments zones around different university campuses and companies- Took data-driven decisions to improve the operating procedures within the city, these decisions lead to ARR +30%, vehicle theft decreased -25%- PR projects in local events- Managed maintenance team and improved turnaround time of damaged vehicles

Bachelor Of Business Administration - Bba, Marketing

Highly ranked, AACSB-accredited business school with campuses in the US, UK, China, and the UAE. Approx. 90% international students.

Bachelor Of Business Administration - Bba

The University of Rosario Is a top-three Colombian university, conceived, since its establishment, as a university of the students.

Diploma Of Education, Big Data & Business Analytics