• Ensure that all Organizations Policies are followed in both written and verbal relations with Clients.• Ensure that all Communication with Clients are treated with utmost confidentiality.• Assist Clients in filling out online applications.• Oversee coaching and advisory services to Clients in preparation for application appointments.• Building and maintaining relationships with clients and key stakeholders within the Organization.• Proactively update/ advise registered Clients on evolving Immigration laws and processes.• Conduct regular Client feedback survey to ensure clients are satisfied with the Organization’s products and services.• Schedule regular meetings with clients to maintain cordial and professional working relationship.• Liaising with embassies• Support the sales team up-sell or cross-sell services.• Execute Clients’ task in alignment with all organizational policies, processes and checklists.• Prepare and modify documents including correspondences, reports, drafts, memos and emails.• Ensure timely submission and collection of client visa application.• Submit monthly activity and progress report• Collaborate with internal team (e.g. sales, senior management) to address clients’ needs.

 Supervision of IT unit under the region See to the smooth running of the branches  Managing and troubleshooting LAN,WAN, Routers, Switches and Support user’s on the network Actively involved in operations activities Identify and resolve IT/operational issues as they arises Participating in radio planning, optimization and network deployment Managing LAN, Oversee branch transactions

 Treating of ATM dispense error Providing application and system support Stand as liasing officer Between H/O and branch operation group like tellers, fund transfer and customer service officer Performing system provisioning, operation and administration Creating new user’s on the network Moving and unzipping files from Head Office Blocking and Unblocking of customer’s Account for security Password Administration Performing hands in system installation and commissioning Active participation of software updates & third party applications Configuring TCP/IP Protocols Repair and maintenance of PC Upgrading of internet anti-virus Managing LAN,WAN and other IT resources Securely keep system logs and perform backups Installation of banking software and third party application Installation and Administration of Novell Server & client machine Performing hands-on fault resolution activities on user’s hardware & software Monitoring of network performance of (Radio wireless link and DSL link) Installation of Network printer Online printing of monthly statement of accounts from Head office