▪️ Collaborated with stakeholders to gather and document business requirements, ensuring clear alignment between business and technical teams.▪️ Analyzed datasets, delivering insights through Power BI dashboards.▪️ Acted as a liaison in an agile environment, creating and prioritizing user stories, and facilitating sprint reviews and retrospectives for better backlog management.▪️ Developed and maintained essential documentation, including user manuals and training materials for end users.▪️ Managed project tasks in Jira and centralized documentation in Confluence, enhancing team communication and task tracking.▪️ Defined and tested API specifications, improving platform interaction and reducing data transfer errors.▪️ Led User Acceptance Testing (UAT) to ensure over 95% of business requirements were met with minimal revisions.▪️ Improved operational efficiency by 20% through process analysis and bespoke solutions.▪️ Enhanced API integrations for merchants, resulting in a 30% increase in successful API calls across web, mobile, and plugin platforms.