In Capgemini 16+ years of experience in efficiently leading the delivery of programs / projects in Manufacturing, Engineering, Consumer Goods, Paper & Packaging, Hygiene & Health, Retail, Telecom sectors.In my current role I lead two major accounts: a leading engineering company and a multi-client group serving 50+ customers in the MS Dynamics and MS CRM area.Leading a team of 120+ consultants managing over €10 million in annual revenue.Responsible for account-level P&L, including commercials, budgeting, and forecasting.Drive successful project delivery while optimizing operations for both accounts. Develop and maintain strong client relationships, ensuring high client satisfaction.Accelerated Revenue Goals in Europe Region Accounts: Led strategic Revenue Maximization initiative for Europe region accounts in 2023 and achieved a company target set for one year in just three quarters through focused efforts and strategic planning.

Strategic Client Leadership: Led multiple teams for four divisions of a key client, fostering steady delivery and building trust instrumental in renewed business growth and diversification.Engineering Division Development: Coordinated the creation of indoor and outdoor labs for the engineering division, collaborating with various stakeholders within the organization and client, enhancing research and development capabilities.Senior Client Relationship Management: Single-handedly managed and facilitated multiple high-profile client visits, engaging with CEO, COO, CIO, and other senior executives, resulting in successful business outcomes.Center of Excellence (COE) Formation: Established and managed the MS Dynamics COE for the Europe region, training consultants across different skill sets, and successfully deploying them for various client projects.Automation Initiative Leadership: Led the automation initiative for Sweden, collaborating with Service Delivery Managers and Project Managers, implementing diverse automation levers for enhanced operational efficiency.New Business Development: Engaged in pre-proposal strategic activities, authored proposals, and conducted proposal reviews, contributing significantly to new business acquisition.Contribution Margin Improvement: Aligned with business unit targets, achieved improved contribution margins through productivity savings and demand generation via various strategic initiatives.

Implemented ITIL processes for clients by analyzing existing workflows, conducting process mapping, and re-engineering business processes to maximize customer benefits.Established and led a SharePoint Center of Excellence (COE) for the Sweden region, training the team across various SharePoint skills to enhance service delivery.Managed multiple client engagements for Capgemini, serving key customers in the Sweden region with a focus on delivering high-quality IT solutions.Developed migration and assessment tools for Lotus Notes to SharePoint transitions, creating a knowledge repository that enabled successful execution of migration projects for two additional clients in the region.Drove automation initiatives across projects using lean methodologies, resulting in streamlined processes and increased efficiency.Launched a pilot application migration project, establishing a service factory to support the migration and management of 20,000+ legacy Lotus Notes applications and databases.Built a cloud-based platform using SharePoint 2013, hosting websites and apps, and successfully migrated SharePoint 2010 sites to the cloud, significantly reducing IT infrastructure costs for the client.Applied industrialization strategies across engagements to optimize service delivery and enhance project outcomes.

Led people management initiatives, addressing interpersonal conflicts, mentoring project leads, managing attrition, and conducting appraisals to foster a positive and productive team environment.Mentored and developed a team of 60 fresh graduates, guiding them in using cutting-edge technologies like .NET Framework 3.5 and SQL Server 2005. Provided hands-on technical development support and offered ongoing technical guidance.Managed client relationships and team mentorship, overseeing technical leadership, work allocation, and performance appraisals to ensure team alignment and growth.Ensured successful project delivery by effectively managing SLAs and maintaining a high standard of delivery management.

Led detailed project planning and scheduling, coordinating with internal teams and external partners to execute projects according to technical and functional specifications.Managed status reporting, client communication, and coordinated with project management teams to ensure timely completion and adherence to quality standards.Facilitated client sessions to assess needs and expectations, ensuring project delivery met deadlines and exceeded quality benchmarks.Identified and supported business configuration requirements, assisting clients in implementing these specifications effectively.Collaborated with team leaders to monitor project progress, address challenges, and drive timely project completion.Identified risks and issues, implementing mitigation strategies to minimize impact on project timelines and deliverables.

Led a high-impact project for ICICI Web Trade, developing a "3-in-1" account opening system using Microsoft .NET and Oracle, integrating trading, banking, and demat accounts for seamless user experience.Managed multiple back-office projects for ICICI Web Trade, ensuring smooth operations and efficient data handling across systems.Collaborated with third-party vendors to deliver key projects, providing business expertise and managing vendor contributions to meet project goals.Key contributor to several critical initiatives for ICICI Bank, including I-Direct Customer Information System, NCDEX Commodities Back Office, NRI OAO, EBA Equity Back Office, Mutual Fund Back Office, Back Office Reports, EBA Reports, Assorted Project, and Futures & Options.Streamlined trading account processes by enhancing the I-Direct Customer Information System, linking accounts and automating data transfer to stock exchanges (BSE/NSE), improving operational efficiency.

Market Watch (Real Time Technical Analysis Tool):Developed a real-time technical analysis tool (Using C# .Net) encompassing market watch, tick watch, and alerts. Market Watch featured robust charting capabilities, DDE integration with Excel for real-time rate updates, enabling clients to conduct personalized calculations. Utilized UDP, TCP/IP, and Multicast for broadcasting and receiving live data from NSE & BSE.RMS (Risk Management System - @Risk):Established @Risk, the first software (Using C# .Net) addressing real-time risk management challenges for NSE members. @Risk effectively measured the risk by analyzing the difference between the exchange's margin and the margin collected by members from customers. It provided real-time information and promptly identified significant changes in margin parameters. @Risk represented a proactive strategy, contributing to peace of mind and increased profitability. Delivered the @Risk product with exceptional quality within the stipulated timeframe. This product emerged as a cornerstone, establishing the company's reputation in the corporate sectors.