Sanna Fransson Email & Phone Number

Stockholm County, Sweden

Stockholm, Sverige

Kundo offers cloud services for smarter, more accessible, and efficient customer service. Our mission is to deliver solutions that simplify and elevate the customer service experience at every touchpoint.

Stockholm, Stockholm, Sverige

Volvo Car Mobility is a mobility technology company that provides the service Volvo On Demand and aims to shape sustainable cities by reducing the number of cars on the streets.I worked closely alongside the CMO and was responsible for developing the marketing team, optimizing our strategies, aligning them with company objectives, and creating measurable and scalable processes that drove success.

Stockholm, Sverige

Responsible for the Loyalty and Retention team, which aimed to grow the number of customers and recurring revenue through customer activation, retention, and loyalty tactics.

Stockholm, Sverige

Created a global customer success and customer service strategy that could scale for both B2C and B2B customers. Customer service quickly became an essential USP for our service and still is.

Stockholm, Sverige

Soundtrack Your Brand is a background music streaming service with curated background soundtracks for business use all over the world.Oversaw three teams – Customer Success, Retention, and Customer Support – tasked with driving adoption, securing renewals, enhancing retention rates, curbing churn, and delivering exceptional customer service to B2B clients in +70 markets. Part of the Growth team and commercial management team.

Stockholm, Sweden

Developed the global customer service strategy for our B2B clients and managed teams operating from Stockholm and Seattle.

Stockholm, Sweden

Formulated strategies for the customer service organization and oversaw an in-house team based in Stockholm, and an outsourcing partner in Germany.

Stockholm, Sweden

Klarna is a leading global fintech company that offers innovative payment solutions and financial services to consumers and merchants. Led the expansion of the Customer Service department during a period of hyper-growth, taking the team from 10 members in one market to a robust force of over +100 employees across six markets. In addition, also managed an outsourced site of another 50-100 FTEs.Manager of the Swedish customer service team, and responsible for global Customer… Show more Klarna is a leading global fintech company that offers innovative payment solutions and financial services to consumers and merchants. Led the expansion of the Customer Service department during a period of hyper-growth, taking the team from 10 members in one market to a robust force of over +100 employees across six markets. In addition, also managed an outsourced site of another 50-100 FTEs.Manager of the Swedish customer service team, and responsible for global Customer Service operations during Sep 2010 – Sep 2011. Show less

Stockholm, Sweden

Business Administration, Marketing

Business management, Business finance, Strategic marketing, and Operational management

Sociology