Sandip Ghoniya Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

Vadodara, Gujarat, India

• Managing 25+ people as Manager, allocate tasks among the team and ensure their completion within an optimal timeframe• Mentor and train team members on process and products• Ensure that knowledge base articles are logged for critical customer issues• Document every process within the department for future reference and optimization• Involved in pre-sales decisions with the salespeople along with the top management for any new project• Involved in defining project… Show more • Managing 25+ people as Manager, allocate tasks among the team and ensure their completion within an optimal timeframe• Mentor and train team members on process and products• Ensure that knowledge base articles are logged for critical customer issues• Document every process within the department for future reference and optimization• Involved in pre-sales decisions with the salespeople along with the top management for any new project• Involved in defining project scope, goals, deliverables, and success criteria that supportBusiness• Liaison with project manager and ensuring PM goals are achieved• Ensure that the team works towards achieving the defined KPI’s• Facilitates communication between departments and ensures the timely resolution of escalated matters• Effectively managing the team’s performance, conducting regular performance reviews and appraisals, and helping in recruitment• Daily/weekly/Monthly reports to the management regarding support issues, customer projects, team’s performance and revenue generated by team Show less

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara Area, India

• Developed various feature enhancements for the NMS application using C#.Net as Front-End tool and Microsoft Access, SQL Server 2005/2008 as Back End Tool• Utilized Object Oriented Programming to enhance the multithreading system and to achieve client-server architecture used remoting technologies provided by .Net framework.• Participated in implementation of Windows 2003/2008 domains and services (Active Directory, DNS, DHCP, …) • worked closely with equipment manufacturers to… Show more • Developed various feature enhancements for the NMS application using C#.Net as Front-End tool and Microsoft Access, SQL Server 2005/2008 as Back End Tool• Utilized Object Oriented Programming to enhance the multithreading system and to achieve client-server architecture used remoting technologies provided by .Net framework.• Participated in implementation of Windows 2003/2008 domains and services (Active Directory, DNS, DHCP, …) • worked closely with equipment manufacturers to understand the protocols used by each piece of equipment • Collaborated closely with sales team and customers to develop functional requirements and user-interface specifications• Participated in tendering process for new projects• successfully provided training to end-users and managed the coordination of several software releases, from development through to QA and ultimately to support Show less

M.C.A, Computer Application

B.Sc., Comp. Science