Field Service Engineer
CurrentProvide technical expertise and services to effectively and efficiently support the OCONUS Global Sustainment Contract (GSC) Program in support of NAVFAC ATFP requirements. Provide status reports to include technical progress, issues and summary of expected future activities. Provide and respond to AT/FP System capability inquiries by Navy Region and Navy Installation leadership to help in planning and support of Navy requirements. Monitor and manage responses to users' trouble calls, using the… Show more Provide technical expertise and services to effectively and efficiently support the OCONUS Global Sustainment Contract (GSC) Program in support of NAVFAC ATFP requirements. Provide status reports to include technical progress, issues and summary of expected future activities. Provide and respond to AT/FP System capability inquiries by Navy Region and Navy Installation leadership to help in planning and support of Navy requirements. Monitor and manage responses to users' trouble calls, using the NAVFAC AT/FP Ashore Remedy System, appropriate to the severity of the situation or outage. Coordinate a technical response for recovery using Contractor personnel and/or base services as required for critical issues where significant degradation of service may exist; in instances of high impact or system degradation, notify the appropriate AT/FP System Manager with planned corrective actions. Utilize the NAVFAC AT/FP Remedy System for managing Service Calls, and Change and Configuration Management. Monitor system usage and performance. Gather and analyze statistical data to evaluate system performance. Identify and recommend strategies to optimize performance. Provide oversight and quality assurance for any additional contracted actions to ensure that work performed is per specifications defined by the Prime Contractor, and is consistent for all projects and upgrades being performed. Show less