Sanober Memon Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

• Provided exceptional customer service Managed compliance with SBP regulations and MasterCard/Visa operating regulations by applying rules to minimize losses to members when processing disputes.
• Processed customer fraud and dispute claim following department procedures while staying within established time frames and providing exceptional customer service.
• Understood the Mastercad Chargebacks by ensuring that items presented for Chargeback meet the requirements of applicable Chargeback codes and are within the Regulation E timeframes.
• Processed provisional credits, sent required/requested documentation, and processed timely chargeback recoveries.
• Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
• Responded promptly and professionally to Customers regarding the resolution of disputes

Karāchi, Sindh, Pakistan

• MCB Bank limited June 2008 -Till August 31,2017 (10 Years) Assistant Manager Audit & Compliance- Retail Banking Group February 2017 -August 2017-(07 months)
• supported and coordinated with Karachi North Region Branches to ensure compliance with KYC audit and issues related to compliance and controls within specified deadlines.
• Successfully achieved business objectives in collaboration with Karachi North Region Branches.
• Managed SBP matters in the Compliance & Controls Group, ensuring adherence to regulatory requirements. Manager SBP Matters -Compliance & Controls Group January 2015- January 2017) - (02 years)
• Successfully managed interactions with SECP, FBR, and other government departments of Pakistan.
• Compiled and consolidated MIS reports, meticulously gathering evidence to submit to SBP.

Karachi

• Prepared and updated MIS for the Credit cards portfolio, ensuring accuracy through cross checks and delivering the MIS to upcountry for proper record keeping.
• Conducted thorough checks on NADRA database to detect counterfeit CNICs and identify expiration dates.
• Authenticated applicant information through AI Internal authentication, utilizing telephonic calls to verify authenticity.
• Reviewed customers' bank statements for a period of six months to determine eligibility for credit card limit and performed necessary calculations.
• Analyzed ECIB reports to make informed decisions on whether to approve or reject credit card applications.
• Conducted comprehensive system checks to compile and calculate the DBR (Debt Burden Rate) Sheet.

• Monitored IPC processes to ensure compliance with quality standards.
• Conducted analysis of raw materials to verify product integrity.
• Performed comprehensive analysis of finished and semi-finished products.
• Conducted microtesting of finished, semi-finished, raw materials, and packaging materials.

Kiamari Karachi

• Therapeutic drug monitoring.
• Adverse drug reaction monitoring
• Prescription review
• Patient counseling

Karachi

Internship for six weeks in each department