 Installing and configuring exchange server 2007, 2010 and 2013. Managing Exchange servers and performing L1&L2 activities of creation of user E-mail id, User mailbox and resource mailboxes, Database as per client. Assign Mailbox size of user as per as Department. Manage the mail flow, SPAM, Virus issues, blocked emails. Maintaining databases (including compacting, indexing and fix ups) and monitoring the health and performance of Exchange servers. Managing the mail… Show more  Installing and configuring exchange server 2007, 2010 and 2013. Managing Exchange servers and performing L1&L2 activities of creation of user E-mail id, User mailbox and resource mailboxes, Database as per client. Assign Mailbox size of user as per as Department. Manage the mail flow, SPAM, Virus issues, blocked emails. Maintaining databases (including compacting, indexing and fix ups) and monitoring the health and performance of Exchange servers. Managing the mail traffic queue. Email related incident and problem management (as per SLA). Configuring Account Policy, Access rights and password control. Backup and restoration of individual and mailbox databases in case of corruption and or accidental deletion.  Installation, configuration and troubleshooting of window Active Directory and Exchange server. Install and configure Exchange Roles, Databases, Address List and Message routing. Monitoring mailbox databases and high availability DAG.  Maintain Exchange recipients, mailboxes, Connector, Distribution Groups and Public folder. Configure and Troubleshoot client access, outlook anywhere, Federated Sharing etc. Perform daily health checks for the Exchange Server infrastructure through SCOM. Troubleshoot and support Exchange servers.  Routing/Mail Flow issues. Troubleshoot issues both at the client (Microsoft outlook) and server side. Support and optimize operational procedures Documentation (change requests, procedures, handover material, etc.) Maintain relevant open issues and tickets for the File Server environment (Disk expansion, Volume expansion, File share changes etc. Message tracking and troubleshooting to resolve mail delivery issues. CAS/Mailbox, OWA, RPC/HTTPS, and Active Synch Configuration. Configuration of Exchange Policies. Show less

 Installing and configuring exchange server 2007, 2010 and 2013. Managing Exchange servers and performing L1&L2 activities of creation of user E-mail id, User mailbox and resource mailboxes, Database as per client. Assign Mailbox size of user as per as Department. Backup and restoration of individual and mailbox databases in case of corruption and or accidental deletion.  Installation, configuration and troubleshooting of window Active Directory and Exchange… Show more  Installing and configuring exchange server 2007, 2010 and 2013. Managing Exchange servers and performing L1&L2 activities of creation of user E-mail id, User mailbox and resource mailboxes, Database as per client. Assign Mailbox size of user as per as Department. Backup and restoration of individual and mailbox databases in case of corruption and or accidental deletion.  Installation, configuration and troubleshooting of window Active Directory and Exchange server. Install and configure Exchange Roles, Databases, Address List and Message routing. Monitoring mailbox databases and high availability DAG.  Maintain Exchange recipients, mailboxes, Connector, Distribution Groups and Public folder. Configure and Troubleshoot client access, outlook anywhere, Federated Sharing etc. Perform daily health checks for the Exchange Server infrastructure through SCOM. Troubleshoot and support Exchange servers.  Routing/Mail Flow issues. Troubleshoot issues both at the client (Microsoft outlook) and server side. Support and optimize operational procedures Documentation (change requests, procedures, handover material, etc.) Maintain relevant open issues and tickets for the File Server environment (Disk expansion, Volume expansion, File share changes etc. Message tracking and troubleshooting to resolve mail delivery issues. CAS/Mailbox, OWA, RPC/HTTPS, and Active Synch Configuration. Configuration of Exchange Policies. Maintenance & monitoring of huge enterprise wide IT Infrastructure with more than 10000 users with a server farm of around 200 Microsoft based servers.  Provide L1&L2 Level Support to End users and Application. Group Policy, File Replication, and Account Locked out issues. Creating & Managing Local /Domain User accounts and Group, Organization units. Creating and, managing, assigning user rights & Permission to Domain users. Show less

2. IBM India Pvt Ltd (On payroll of PCS Technology Ltd) (Client: TPDDL(Tata Power Delhi Distribution Ltd:New Delhi)Duration : Dec 2010 to Jan 2013Designation : System Support Engineer.• Providing technical support and troubleshooting related all the client application, Operating system (Ubuntu 4.8, window 7) hardware related issues etc.• Installing and Maintains Microsoft Forefront Antivirus.• Troubleshooting of Desktop ,Domain , intranet, related… Show more 2. IBM India Pvt Ltd (On payroll of PCS Technology Ltd) (Client: TPDDL(Tata Power Delhi Distribution Ltd:New Delhi)Duration : Dec 2010 to Jan 2013Designation : System Support Engineer.• Providing technical support and troubleshooting related all the client application, Operating system (Ubuntu 4.8, window 7) hardware related issues etc.• Installing and Maintains Microsoft Forefront Antivirus.• Troubleshooting of Desktop ,Domain , intranet, related issue• Configure thunder bird mail, in Ubuntu (upgrading mail , Ms outlook to Thunder bird mail)• Manage Domain user account through active directory• Manage & Call Logs in Co-Desk (it’s a tool of IBM for call management)• Providing support in Various Zone through Remote & Microsoft office communicator.• Reset BlackBerry Device Password, Activation Password, configure mail in BlackBerry and Android Mobile.• Solely responsible for Vendor management, in Delhi location• Managing 24X7 IT Helpdesk operations and serving as single point of contact for the assigned floor.• Involved in L1 / L2 levels call for all user’s including VIP users as well.• Having expertise in blackberry and mobile computing devices for VIP users.• Responsible for daily handover management to next available engineer in shift for all pending issues• Involved in knowledge management, creating SOP and documents for floors technical issues for knowledge transformation within team.• Responsible for fulfillment of hardware related requests for all users.• Responsible for daily report for the hardware related request at the end of the day.• Responsible for Full & final related activities and confirmation to HR for hardware returns from employees.• Involved in Quarterly software management audit.• Monthly Physical Asset Verification (PAV) activity in zone for all hardware to ensure Asset master database is updated all the time. Show less

3. Trimax IT Infrastructure & Service Ltd (Client: Sparsh BPO)Duration : Aug 2009 to Dec 2010Role : Desktop Support EngineerResponsibilities include• Distinction of Providing Proper of Finacle , Aspect , Oracle, ECRM, CRM & Other software with the ease of use and to solve the issue & Support on any kind of technical issues which occurred in the software• Handled Process:Aircel, Punjab National Bank, Oriental Bank of Commerce & BSNL, Income Tax, Crgms (Delhi… Show more 3. Trimax IT Infrastructure & Service Ltd (Client: Sparsh BPO)Duration : Aug 2009 to Dec 2010Role : Desktop Support EngineerResponsibilities include• Distinction of Providing Proper of Finacle , Aspect , Oracle, ECRM, CRM & Other software with the ease of use and to solve the issue & Support on any kind of technical issues which occurred in the software• Handled Process:Aircel, Punjab National Bank, Oriental Bank of Commerce & BSNL, Income Tax, Crgms (Delhi Gov. Helpline.)• Configuration , Backup and Troubleshooting of Ms Outlook , Outlook Express• Monitoring , Troubleshooting of Hardware Problem in Desktop , Laptop.• Configuration of New machine (Desktop ) as per user requirement • Monitoring ,Implement & Updated McAfee Antivirus on Every computer in window xp• Installation and configuration & Troubleshooting of CRM , Aspect 6.5& 5.2 Agent• Keeping Track of Computer Hardware & Peripherals Inventory• Perform Day to Day routine task as mention in Checklist• Accept calls from service Desk and resolve user’s Problem in given time period Show less