Sanoj Sivaraman Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Managed O365 issues, fulfilled user requirements, and participated in migration projects.
• Provided Level II technical support to multiple sites, act as an escalation point for junior engineers. Conducted in-depth troubleshooting, analysis, and resolution of escalated issues.
• Collaborated with senior administrators, vendors, and partners as required.
• Overseeing the lifecycle of IT assets, including inventory, procurement, and disposal. Handling requests for new assets, ensuring alignment with organizational needs and budget constraints. Accurately documenting and.
• Prioritized and resolved high-impact operational and production issues, ensuring adherence to service level agreements (SLAs).
• Troubleshoot Windows server issues, including DHCP and Active Directory.

Thrissur, Kerala, India

• Served as the primary IT point of contact for a group of properties including Nattika Beach Ayurveda Resort, Hotel Rockholm, Safire Residency, and City Office.
• Conducted comprehensive IT infrastructure planning, including evaluation, procurement, configuration, and implementation of IT equipment within budgetary constraints.
• Handling the Asset Management, asset requests and asset registration.
• Managed Google Workspace (G Suite) domain and email administration. Overseed domain and website control panel management. Provided installation, troubleshooting, and resolution for Tally ERP9 issues.
• Managed hotel ERP systems including Hotsoft (Datamate), Hotelogix, and Ayurlive (TouchQ).
• Executed IT equipment and software purchases in alignment with approved budgets. Managed hotel-booking systems (OTAs, channel managers, and reservation software). Prepared and managed monthly IT expenses within.

Thrissur, Kerala, India

• Managed and maintained Windows 2012R2 Server and daily backup. Worked in the Active directory, DNS and DHCP. Authentication and authorization of the users and objects in an Active Directory.
• Managing Fortigate 80c firewall. Installed and upgraded windows and utilities for all branches.
• Handling of CCTV and Access Control System. Managed all desktops and software installations. Worked remotely on issues across 31 branches in Kerala.

Thrissur, Kerala, India

• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor Service Desk for tickets assigned to the queue and process tickets based on Priority.
• Manage installation of end user requirements on hardware related desktops, laptops and printers
• Manage all desktop software installations
• Experience in troubleshooting MS office application issues
• Experience on Outlook configuration

Thrissur, Kerala, India

• Support and resolve problems to the end user’s problems and issues.
• Designing, Developing and maintaining System &Network.
• Managing and maintaining server environment.
• Managing and maintaining Active directory infrastructure.
• Desktop hardware & troubleshooting.
• TCP/IP, Configuring and choosing IP settings.

Master Of Computer Applications - Mca, Computer Applications

Bachelor'S Degree In Computer Application - Bca, Computer Application, 55%

Professional Diploma, Network Engineer, 75%

Higher Secondary, Computer Application, 74%