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Responsible for planning and execution of Electronic Data Processing and maintenance of its equipment. Also, in charge of training, supervising and evaluating the work of computer operations staff.Roles and Responsibilities:- Responsible for controlling the various activities related to the operation of the firm's Client - Server network, as well as all the peripheral equipment’s related to EDP. This Client – Server network includes RF Tower, Router, switches, Wireless Network, CCTV, Desktop Computers, Laptops, Computer equipped Diagnostic tools etc.- Responsible for administering Oracle’s Siebel CRM & DMS (Customer Relationship Management & Dealer Management System), a system for tracking all day to day activities in the organization.- Generate operations and performance report using OBIEE based on the requirement from management.- Co-ordination between all department to ensure effective working of IT/Computer related operations. - Training the user about new systems.- Rate procurement with the suppliers of IT materials.- Installing new system, up-gradation of systems in various department.- Daily backup management of all the data of company and restore the data for user whenever required.- Managing all server data like new reports creation and other timely reports.- Solve user problem at their sight or by other communication.- Fill the requirement of stationary, printer cartridge and all consumable.- Repair and reinstall the old systems and if not possible in company then make returnable gate pass and send them to the vendor for repair.- Mentoring and Training of new hires and acquainting them about new systems.

Handled a team of 10 members heading the Team Leader role with proven experience in all sort of system support and development based on the organization demand within the allocated budget.Roles and Responsibilities:- Mentoring and directing team members for timely completion of assigned works.- Conducting & Coordinating team meetings on regular basis to discuss about project issues and status.- Hand-holding the team to develop problem management and service improvement plans.- Assisted in staff recruitment, training, performance evaluation, promotion, retention and termination activities.- To ensure that team follows best practices and maintain service level agreements.- Developing relationships with external clients and stakeholders to assess their technology, support, and security needs.- Coordinates troubleshooting, support, and service for equipment and networks as and when necessary.

Responsible for attending and supporting clients; on site based on their call and remotely based on their queries.Roles and Responsibilities:- Installation and Maintenance of IBM Sure POS 300 Series & IBM Sure POS 100 Series- Installing, configuring, troubleshooting of server based and non-server based Network.- Provide support for HP, IBM, Lenovo, Compaq, Acer and Dell desktop PC’s and Laptops.- Installation of Linux (Red hat, Fedora, Ubuntu etc.)- MS DOS, Windows 95/98/Me/NT Work Station Version. 4.0 and XP. PC cloning with Norton Ghost, partitioning Hard Disks using FDISK, Seagate DM and Partition Magic.- Installations and Implementations of various makers’ servers like IBM x series server models, X 3200 with on board LSI SAS1064E RAID controller, X 3400 and X3105.- Installations and implementations of Operating Systems Windows NT Server. Version4.0 / 2000 / 2003, Novell – Netware Version. 4.1 / 4.2 / 5.0 with Remote Booting and Client Configuration.- Peripheral installation and configuration of Printers, Modems, Scanners, CD Writers, Zip and Tape Drives, Thumb Drives and USB Devices).- Installation and configuration of HP network printers; 4200, 4250N and 8150N Series.- Installation and Configuration of Symantec Antivirus 10.0 (Server / Client side).- E-mail Configuration with MS Outlook Web Access, MS Outlook Express, MS Outlook software for accessing mails from MS Exchange Server.- Configuration of Internet connection using Dial-up and DSL connections.- Installing and configuring of ACTIVE DIRECTORY SERVICES.