More than 6 years of overall experience in the fields of Customer Relations & Service , Operations, Management and Sales • Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. Excellent working knowledge using MS Office application CRM and BSCS Applications. • Ability to train, motivate, and supervise customer service employees. • A team player, acknowledged as “Total Quality Customer Service Professional.” Proven ability to work with difficult situations and provide a high level of service to clients