● Conducted requirements elicitation sessions with stakeholders to identify business needs and perform in-depth analysis of requirements.● Managed project timelines effectively, ensuring projects were completed on time.● Led user acceptance testing (UAT) to verify the quality and functionality of new products and services.● Collaborated closely with the technical team to develop and implement technology solutions that aligned with the identified business needs.● Served as the primary point of contact between clients and the technical team, providing support for production issues and addressing post-release queries.● Prepared requirement documents like BRD, SRS, and FRD/ FSD.● Created visual representations of processes, including Process Flow Charts, Data Flow Diagrams, Wireframes, User Stories, and Use Cases, to ensure clear communication and alignment between stakeholders.● Conducted Root Cause Analysis, Gap Analysis, and Impact Analysis to identify areas for improvement and make data-driven recommendations.● Actively participated in various agile ceremonies, including Program Increment (PI) Planning, Iteration Planning, Iteration Review, and Retrospective, to foster collaboration and ensure project success.