During this time I carried out varied responsibilities associated with raising my two children and running the family home

• Get everything ready for a morning meeting (print spread sheets, tasks, diary)• Generating appointments for viewings, mortgage advisors and valuations• Administer files, photocopying and filing keys• Preparing professional looking sales brochures, floor plans, uploading pictures and promotional information• Liaising by phone, email and letter with solicitors, building societies and surveyors• Compiling Home information Packs• Pointing out the best features to buyers and answering there questions • Referring and introducing potential clients to the agency Mortgage Consultant• Chasing payments, filling in Accounts book, petty cash and staff attendance record• Carry out managers requests in a diligent professional manner

• Input all incident/near miss reports data. Prepare and issue weekly near miss report and outstanding actions.• Prepare weekly incident report for Site Operations Director• Participate in weekly site safety walks and produce report of findings• Ensure SSOW and Risk Assessments are reviewed according to schedule• Controls and maintain procedural database for ISO standards for all Health and Safety, Environment and Quality• Prepare and issue all review/internal audit documents• Produce monthly Management Team Briefing and Power Point presentation• Prepare and issue all briefing documents and monitor returns• Prepare agenda and papers for Environmental and Health and Safety meetings• Maintain Customer Service log• Prepare ad hoc Power Point Presentations for meetings etc.• Maintain and update Personnel files and holiday log

• Dealing with customers to provide the highest standard of customer service • Advising and helping customers with their choices and any queries • Dealing with online orders and responding to these on a daily basis • Training and developing any new staff to ensure they have process and product knowledge • Dealing with deliveries, stock ordering, stock rotation and general stock control • Handling cash, operating the till and cashing up on a daily basis • Completing any admin tasks with regards to the stock, ordering and running of the store