7 Year 8 months experience on Info Tech and Infrastructure support. MWS 2016 management, Basic SQL database, Desktop Support, Office 365 exchange support, VISTA Application Support, Asure, Network management.Manage Future Retail(Big Bazaar/E-Zone/All/Brand factory/Hometown) South Kolkata 15 stores, Incident management, Store user management, Outlook configuration, Desktop and network related support, MWS 2008 maintain, DC maintenance, GP deploy, DNS and DHCP server configure, vendor management, follow-up with NOC team, Printer installation and troubleshooting, basic linux Issue troubleshooting, asset Management through IMACD, VMware system management etc.We have give support on Future retail for desktop, Network and POS. Installation and configuration Windows OS and Linux OS on Client system.Create GP deploy on Server to manage client system.USB block, Web Site block, Application control using Virus protection antivirus Server management Windows patch management and remote application Installation.Install and configure domain environment and deploy.IIS configure.Easy backup and restore server database.Customer support as per Incident management using SapphireIMSWe have give support on IBM business customer:VIP user Data backup and restore, Lotus mail configure, MS Office 2010 user Support and troubleshooting, Mobile Apps support and configure IMAP Mail, remote client support for Desktop troubleshooting, Software troubleshooting etc.